**MUST HAVE PREVIOUS DENTAL ADMIN EXPERIENCE**

Join Pinky Promise Pediatric Dentistry, Naperville's premier pediatric dental practice, as our Patient Care Coordinator. Bring your warm, charismatic personality and dental administrative experience to create a positive atmosphere for our patients. Must have minimum 1 year of dental front office experience and expertise in insurance benefits. If you're detail-oriented, prioritize effectively, and value exceptional customer service, this is the perfect opportunity for you. Enjoy a collaborative environment where excellence is recognized and growth is encouraged. Apply today for an opportunity to make a difference in pediatric dental care!

Full Time Hours *MUST BE ABLE TO WORK THE FOLLOWING SCHEDULE*

Mondays & Thursdays: 7:30 am - 5pm

Tuesdays, Wednesdays & Fridays : 7:30 am - 3:30 pm

*Office hours may extend to 4:30pm on an additional day in the future with advanced notice given.

Job Responsibilities:

• Reports directly to the Office Manager and serves as a liaison between the clinical and administrative departments to facilitate smooth patient flow.
• Manage patient communications, including phone calls, texts, emails, and appointment confirmations, ensuring timely and professional responses.
• Facilitate a strategic scheduling approach to optimize productivity and enhance patient flow for optimal outcomes.
• Collect and update patient information, including medical history and insurance details.
• Obtain verification of dental benefits and accurately input information into practice management software.
• Present treatment estimates, addressing any insurance inquiries to ensure patient understanding, address concerns and objections, resulting in case acceptance.
• Ensure accurate posting of insurance payments with meticulous attention to detail, guaranteeing proper allocations and adjustments to support efficient financial operations.
• Maintain a collection rate at 98% of production or higher by effectively managing the revenue cycle (collecting at time of service, working insurance aging reports, sending statements, making collection calls to past due accounts).
• Proactively follow up with patients regarding unscheduled treatment plans and recare, promoting importance of oral health.
• Capture photos and post content on our social media stories of patients and families to keep our followers engaged.
• Perform additional duties as assigned by the Office Manager and Doctor to support the smooth operation of the office.

Position Qualifications:

• Minimum of 2 years administrative experience in a dental office setting.
• Comprehension of all dental insurance and billing protocols.
• Experience with Dentrix Ascend is preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Demonstrated ability to maintain a high-energy, positive attitude in a fast-paced environment, fostering a welcoming atmosphere for patients and their families.
• Excellent interpersonal skills with the ability to communicate effectively and empathetically with patients of all ages and backgrounds.
• Strong organizational skills with the ability to prioritize multiple tasks effectively.
• Adaptability to respond to a fast-paced environment with interruptions and changing priorities.
• Professional demeanor and excellent communication skills: written, verbal, and in person.
• Demonstrated commitment, ownership, and attention to detail in work tasks.
• Flexibility and adaptability to meet the needs of patients and the practice, including the ability to handle challenging situations with professionalism and empathy.
• Commitment to continuous improvement and willingness to actively contribute to the success of the practice through teamwork and collaboration.

Salary - Commensurate with experience.

Keywords: dental office , dental , front desk receptionist , front desk , dental assistant , dental office coordinator , dental office administrator , administrative , coordinator , administrative assistant

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• recent DENTAL administrative: 1 year (Required)

Ability to Commute:

• Naperville, IL (Required)

Work Location: In person