Essential Duties:

Volunteer Coordination

• Screen volunteer applications, process background checks, conduct volunteer training, and coordinate volunteer assignments and scheduling.
• Develop and implement process improvements that make managing volunteers more effective.
• Develop innovative strategies to recruit and retain volunteers.
• Manage the volunteer database and produce volunteer reports as needed.
• Work with leadership to develop and implement volunteer/partner appreciation activities and events.
• Attend community and networking events and present volunteer program opportunities to community groups, faith congregations, schools and universities, and business leaders.
• Respond to volunteer inquiries in a timely and professional fashion.
• Write and send weekly email updates to volunteers and host coordinators with information pertaining to program participants and FPGWC updates.

Case Management

• Provide light touch Case Management support to clients across FPGWC programs.
• Work in conjunction with the Housing Liaison to ensure that families receive the necessary support to find and maintain employment and long-term stable housing. 
• Maintain confidential records of guest interactions and input data into HMIS and FPGWC databases.
• Conduct client screenings, intakes, program enrollments, exits, and discharges, as necessary.
• Maintain accurate case notes, records, and chart documentation as required by funding sources.
• Conduct weekly house meetings, room checks, and ensure completion of weekly chores.
• Attend scheduled staff meetings, training sessions, and case management meetings.
• Report program participant progress and support needs to the Director of Programs or Lead Case Manager.
• Collaborate with the Director of Programs on program development and management.
• Demonstrate an ability to meet program participants where they are and support them on their path to stable housing.
• Work with the Office Manager and Director of Programs to maintain the appearance, cleanliness, and daily operations of FPGWC facilities. 
• Give daily support to all staff as needed or requested.
• Assist the Executive Director and Director of Operations with special projects as requested and perform other duties as assigned.

Marketing, Fundraising, and Events

• Collaborate and provide social media, newsletter and website content as needed. Take photographs to highlight day-to-day and special event interactions as appropriate.
• Support the Executive Director and Board Members as they prepare for client events including galas, cultivation lunches, or board presentations.
• Co-Chair client and staff event planning committee with Volunteer Coordinator.

Qualifications:

Education:High school education with GED or the equivalent.

Experience: 

• Two (2) years performing volunteer coordination.
• Two (2) years performing case management, or commensurate experience with transferrable skills.
• Prior experience performing light touch counseling or consultative services to others in need.
• Keen sense of emotional resilience.
• Knowledge of local government, social service programs, and community resources is desirable.
• Experience working with individuals or families experiencing homelessness or housing instability is desirable.

Communication and Language:

• Excellent written and verbal communication skills. 
• Strong people skills are critical to building and nurturing relationships with volunteers, clients, and community stakeholders.
• Proficiency in Spanish is strongly desired.

Knowledge, Skills, and Abilities:

• Critical thinking skills:
• Able to build trusting relationships with clients while engaging in the counseling aspects of this role.
• Possess and demonstrate a creative and innovative mindset to identify new opportunities for volunteer engagement.
• Able to identify barriers to success and review related information to develop and evaluate options and implement solutions.
• Able to demonstrate active learning, active listening, and critical thinking skills to all aspects of role.
• Organizational skills: Strong organizational skills, with the ability to prioritize tasks, meet deadlines, and coordinate multiple projects simultaneously. 
• Able to work autonomously and to monitor and assess the performance of yourself, other individuals, and projects to make improvements or take corrective action.
• Able to obtain and see to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Able to manage one's own time and the time of others.
• Collaboration: A team-oriented approach, with the ability to collaborate effectively with colleagues, volunteers, and community partners. 
• Understands the importance of diverse types of interactions with others, both inside and outside of the organization.
• Able to inspire and motivate others to support our mission.
• Speaks and writes effectively to convey information correctly and in a manner that is appropriate for the needs of the audience.
• Actively looks for ways to help people.
• Is aware of others' reactions and understands why they react as they do. Demonstrates empathy and compassion on a consistent basis.
• Technology Proficiency: Proficiency in using Microsoft Office Suite and Google-based programs. Able to determine the kind of tools and equipment needed to do a job.

Physical and Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Work Setting: FPGWC offices are situated indoors, in a working family shelter environment. Must be able to work with some workplace distractions.
• Body Positioning: In a typical day, one may sit for extended periods of time at a computer station, answer and speak on phones throughout the day, lift and carry light weight and medium weight supplies and equipment, and assist in setting up for events and meeting functions. 
• Work attire is appropriate for the situation and the audience.
• Must have access to a car and possess a valid driver's license.

Additional requirements: subject to positive reference reviews and post-offer background and drug screening.

Note: This position posting is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. It is intended to be an accurate reflection of the principal job elements currently. Duties and responsibilities may evolve as per the organization's needs and priorities. This description does not create an employment contract.