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POSITION JOB DESCRIPTION
Position: GUEST SERVICE REPRESENTATIVE
Reports to: Front Office Manager / General Manager
Division: Rooms
Department: Guest Services
Classification: Non-exempt
SUMMARY:
The Guest Service Representative is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Purpose is to assist our guests efficiently, courteously and professionally in all Front Desk related functions. To maintain property’s high standard of service and hospitality. Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests and have the ability to multi-task, be detail-oriented, and be able to problem solve.
GENERAL RESPONSIBILITIES:
FINANCIAL RESPONSIBILITIES:
(individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by hotel brand.
SAFETY & SECURITY RESPONSIBILITIES:
QUALIFICATIONS:
I have received, reviewed, and understand this job description. I further understand that I am responsible for the satisfactory execution of the functions and responsibilities described herein,
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under any and all conditions as described. I also acknowledge that this job description may change to add additional responsibilities as the company changes and/or grows. I understand failure to perform my job duties to expectations can result in disciplinary action, up to and including termination.
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Employee Signature
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Employee Print
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Date
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Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 16 – 32 per week
Benefits:
Schedule:
Work setting:
Shift availability:
Ability to Commute:
Work Location: In person
Part Time | Full Time
$35k-47k (estimate)
05/07/2024
09/02/2024
The job skills required for Guest Service Representative (GSR) include Customer Service, Guest Service, Front Office, Housekeeping, Credit Card, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative (GSR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative (GSR). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative (GSR) positions, which can be used as a reference in future career path planning. As a Guest Service Representative (GSR), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative (GSR). You can explore the career advancement for a Guest Service Representative (GSR) below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.