Travel Required (% of time): Majority of the time, 80% or greater.

Essential Duties and Responsibilities:

The Brand Ambassador and Sales Support Associate is responsible for increasing brand awareness and driving sales by compliantly promoting our products through various channels and sales functions. This position will work closely with our Wholesale Sales and Marketing departments to help achieve our business objectives including communicating the value of our brands to customers, tracking and reporting customer feedback, professionally representing the brand at launches and events, and assisting our sales teams with key sales tasks.

To excel in this role, you will have excellent communication and networking skills as well as a strong presence on social media. Previous experience as a brand ambassador or a similar role is strongly desired, as well as a strong knowledge of sales and marketing tactics and techniques.

Responsibilities:

• Embraces and effectively communicates NYCANNA’s mission, vision, and goals.

• Help maintain a positive image of the NYCANNA brand(s).

• Collaborates with the Wholesale Sales and Marketing teams to help develop and execute marketing strategies and campaigns.

• Educates customers, retailers, and distributors about our products and champions our online training platform.

• Tracks marketing material supplies and notifies the Wholesale Sales team of current inventory levels and future orders.

• Participates in trade shows and other industry-related event attendance, where support may be required.

• Collaborates with Logistics and Transport to provide dispensaries with delivery documents minimally 24-48 hours in advance of their scheduled deliveries.

• Assists the Wholesale Sales Manager and Coordinators with building rapport with customers and vendors.

• Monitors customer feedback and potential escalating issues and/or complaints on customer service.

• Tracks customer preferences, metrics, and media campaigns.

• Represents the company in full compliance with both state and company policies and regulations, at grand openings, product launches, and events.

• Brainstorms ideas and participates in training and workshops.

• Works closely with the Wholesale Sales team to help update dispensary profiles and sales operation data entry.

• Other duties as assigned by the Wholesale Sales Manager.

Basic Qualifications:

Education and/or Work Experience Requirements:

• High school diploma or equivalent required

• 2 years of post-secondary education in a related field preferred

• Minimum 2 years' experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds - preferred

• Minimum 2 years of industry experience required.

Mandatory Qualifications:

A successful candidate must at least 18 years of age and in compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Must complete State and Federal background checks and fingerprinting.

Additional Qualifications:

• Prior experience in a sales/ support environment

• Excellent verbal and written communication skills

• Accuracy and detail oriented

• Friendly, approachable, and outgoing personality

• Working knowledge of social media platforms and tools

• Adaptable with the ability to prioritize tasks

• Ability to travel with reliable transportation.

• Computer literate with proficiency in Microsoft Office Suite

Physical Demands:

• Ability to stand for extended periods of time

• Use of hand dexterity for extended periods of time

• Ability to lift 50 pounds comfortably
• Ability to squat, kneel, twist and bend comfortably