Here at Suburban Tire, we have a culture where people have fun at work, and respect each other. We are a true family business that recognizes our teammates as family members.

GENERAL SUMMARY:

The General Technician is responsible for productive repair and replacement of general automotive parts and accessories. An Apprentice Technician is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

o Battery Replacement

o Oil and Filter Changes

o Headlight and Bulb Replacement

o Tire Mounting and Balancing

o TPMS Sensor Replacement

o Wiper Blade Replacement

o Also Recommended:

 Vehicle Alignments

 Preventative Maintenance Services (Fluid Exchanges)

 State Inspections

• Operational Duties
• Ensures a valid Service Work Order is created prior to initiating service on a vehicle
• Ensures Multipoint Vehicle Inspection is completed on every vehicle serviced and returned to the Service Desk prior to initiating service on the vehicle
• Ensures a valid Service Work Order is visibly displayed with the vehicle while it is being serviced
• Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service
• Obtains needed parts through Service Manager, Service Writer, Retail Management or Retail Sales Associate personnel only
• Returns all unused parts to Service Management or Retail personnel after the completion of service
• Returns rebuilt parts cores, batteries and used tires to designated security areas for appropriate handling
• Maintains average productive "billed labor hours" equivalent to 50% of hours worked during any consecutive sixteen week period
• Minimizes "comeback" rate to one or less during any four week period

2. Safety & Housekeeping Responsibilities

• Road tests vehicles after completion of service to ensure safe and satisfactory operating conditions
• Secures and locks customer vehicles when returning vehicles to parking lot areas upon completion of service
• Installs seat covers, floor mats and steering wheel covers prior to entering customer's vehicles and removes them upon completion
• Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment
• Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc
• Participates in daily and weekly shop maintenance programs as designated by Service Management
• Complies with established safety and loss prevention programs to include protective eyewear

PERFORMANCE MEASUREMENT:

• Maintain 50% minimum productivity
• Minimal come-backs/ high customer service standards
• Work as scheduled by Management
• Semi-annual performance review process

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ORGANIZATIONAL RELATIONSHIPS:

• Reports directly to the Service Manager
• Receives supervisory directions from Service Manager, Store Manager and Assistant Managers
• Receives assignments and work directions from the Service Desk personnel in order to meet work flow efficiency

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REQUIRED QUALIFICATIONS:

• Knowledge, Skills, and Abilities
• Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
• Effectively explain technical information to customers, present and respond to questions from coworkers, trainers and supervisors
• Calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages
• Diagnose and recommend solutions to basic and complex automotive problems and deal with a variety of concrete variables in situations where limited diagnostic standardization exists
• Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
• Ability to successfully and accurately perform the following types of work (not limited to):
• Minimum Education and/or Experience Level
• Completion of two-year college or technical school recommended
• Minimum of 3 months previous work experience as an Installation Technician
• Certificates, Licenses, and/or Registrations
• Current, valid driver's license issued in state of residence
• Automotive Service Excellence (ASE) certification is recommended but not required
• State Motor Vehicle Inspection License is recommended if store is located in a state that participates in vehicle safety and emission inspections and the facility is licensed to perform them

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ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job duties are performed within an indoor service department (generally 1500 to 5000 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the employee is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive, and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

• **Suburban Tire Company is an equal opportunity employer dedicated to a policy of compliance with all federal, state and local laws regarding nondiscrimination in employment.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• No experience needed

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Oswego, IL 60543: Relocate before starting work (Required)

Work Location: In person