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Zeus Fire & Security is Hiring a Customer Care Representative Near Honolulu, HI
Role OverviewThe Customer Care Representative serves customers by answering all incoming calls from the main line during business hours, resolving problems by clarifying issues; fulfilling requests; maintaining database. They are cross-trained on all department functions to assist others when needed. This position is expected to suggest alternative plans or solutions to operational problems and must be able to make independent decisions and deal with confidential information.
Status: Full-Time, Non-exemptKey Responsibilities
- Walk customers through troubleshooting technical issues.
- Assist customers who are seeking to cancel, who are looking to move, or who want to transfer their system to another individual.
- Resolve service problem by clarifying the customers complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Process payments when customer calls to pay an Invoice, update credit card/checking account information, answer customer’s billing questions/concerns.
- Resell the value of our products and services to customer by aligning product features with our customer’s needs.
- Receive incoming phone calls to place accounts into no response, or “in test”.
- Create service tickets for issues not able to be resolved over the phone.
- Open customer accounts by recoding information, maintain customer records by updating account information.
- Reviews customer profile and identifies customer needs, informs and recommends appropriate services; Resigns / Relocates / Upgrade / New Service.
- Resolve customer complaints via phone, email or mail.
- High School Diploma or General Education Degree (GED)
- 2 years in a Customer Service occupation, Prior data entry skills (type 30wpm), 10-key experience, and telephone work experience preferred
- Knowledge of various alarm panels and signal formats
- Experience in customer service and/or sales in preferred but not required
- Knowledge of the company and how to utilize all company resources
- Knowledge of and proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and internet
- Proficiency in both Accounts Creation & Testing
- Perform in a fast-paced and high expectation call center environment
- Excellent time management, planning and forward-thinking skills
- Self-motivated and a professional attitude
- Excellent teambuilding, customer service, and interpersonal skills
- Must possess good decision-making skills, be very organized and detail oriented
- Strong listening, written and verbal communications skills
- Ability to multi-task, prioritize, and manage time effectively
- The noise level in the work environment is usually moderate.
- Normal office environment.
We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!
EEOC StatementAlert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Summary
Full Time
$40k-50k (estimate)
06/27/2024
12/22/2024
The job skills required for Customer Care Representative include Customer Service, Call Center, Products and Services, Billing, Microsoft Office, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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