Diocese of Orange, Pastoral Center

POSITION TITLE: Risk Management Manager 

FLSA STATUS:  Exempt (Salary Range: $90k - $140k, depending on education, experience and qualifications)

DEPARTMENT: Risk Management 

REPORTS TO: Director of Human Resources

SUPERVISORY RESPONSIBILITY:

List positions supervised, if any: None (at present). Works in close coordination with CMG service assistant and RCBO HR staff.

INTERNAL/EXTERNAL CONTACTS:

Internal:

Diocesan staff at the Pastoral Center; all diocesan sites including parishes, schools, Catholic centers, Catholic cemeteries, and the Catholic Charities organization; Orange Catholic Foundation and other diocesan-related foundations and non-profits; diocesan insurance committee members (volunteers)

External:

Insurance brokers, Insurance providers, third-party claims administrator service provider, vendors, parishioners and volunteers. 

SUMMARY OVERVIEW:

The Risk Management Manager will be responsible for and manage all Risk Management programs throughout the Diocese of Orange. This position will be responsible for monitoring and managing both insurance and risk management duties and responsibilities. The successful candidate will provide high-level support and service to employees across the organization related to insurance needs, workers’ compensation and initiative-taking risk management measures. The candidate will primarily communicate with parish and school office business managers, pastors, cemetery managers, human resources staff, and school principals while providing excellent customer service and developing strong collaborative working relationships. 

ESSENTIAL FUNCTIONS: Primary Duties & Responsibilities

1. Insurance Program:  Oversee the placement of various lines of insurance, taking an active role in reducing cost and risk exposure. Closely collaborate with insurance providers to assist with the reporting process of injury incidents, property damages, and property acquisitions/disposals. Assist with proof of insurance requests (certificates of insurance) and additional insurance needs. Manage compliance requirements to maintain insurance policies in force. Provide guidance on diocesan insurance requirements and guidelines. Work with the Director of Human Resources on the development of the Insurance Program budget. 

2. Incident Reporting:  Review, acknowledge and file all property, liability, student accident and workers compensation incident reports received from all diocesan locations.

3. Risk Management:  In close partnership with Insurance Carrier Catholic Mutual Group ,  receive and adjust property/casualty claims by performing investigations/site inspections, evaluating liability, verifying coverages, and negotiating fair and equitable settlements. Conduct annual safety inspections, and establish and monitor risk management policies, protocols and procedures to enhance awareness across the organization. Actively seek areas of improvement and implement best practices. Function as the diocesan administrator for safety and security online training platform. 

4. Workers’ Compensation (WC):  In close partnership with the Human Resources department ,  manage the reporting process of employee on-the- job injuries for all diocesan sites. Manage and maintain relationship with the Workers Compensation insurance provider MPN (medical provider network) clinics. Set up new MPN business accounts as needed. Review and update assign local clinics to each diocesan site. Monitor and update open WC claims log and files. Collaborate with claims adjusters and staff to gather necessary claim related information. Communicate claim updates to claims adjusters and related locations/worksites. Collaborate with the Human Resources department and legal counsel on the interactive process. Run and distribute monthly loss reports, keeping management informed of the status of claims. Coordinate quarterly claims review meetings. Manage the annual insurance renewal process, annual WC audit and any OSHA reporting.

5. Vendor Compliance : Provide guidance and instructions on vendor compliance guidelines and requirements. Respond to internal and external questions and requests. Function as the liaison between the organization and the third-party vendor management entity. Collect, review and file certificates of insurance. 

6. Risk Management Committee : Serve as the main point of contact for committee members. Responsible for scheduling and coordinating committee meetings and taking minutes.

7. Provide additional support on other duties as assigned. Examples include: responding to routine questions and information requests related to all aspects of incident reporting, insurance coverage, risk evaluation, safety concerns, event planning and vendor compliance. Review invoices for accuracy and ensure timely payment. Manage DMV registration renewals/insurance ID cards for diocesan owned vehicles. Assist with development of the department’s budget, policies and protocols.

QUALIFICATIONS & EXPERIENCE REQUIRED:

· Bachelor’s degree in related field (preferred) or equivalent work experience. 

· Solid understanding of insurance with at least five years of experience in property and casualty claims adjusting. Prior risk management or safety experience is helpful.

·Excellent communication, collaboration, organizational and critical thinking skills

·Service focused, ability to work under limited supervision and take initiative. 

· Proficient with Microsoft office suite 

· Must be willing to work irregular hours and be on call for emergencies and must have a valid driver’s license. 

DESIRED:

· Bi-lingual in Spanish/Vietnamese

· Driven professional with ability to take initiative, successfully prioritize competing deadlines, and commitment to excellent level of service and support. 

WORK ENVIRONMENT:

Typical Working Conditions:

Office environment with regular location site visits

Equipment Used :

Basic computer equipment, keyboard, mouse, telephone, copier, facsimile, calculator and paper shredder.

Essential Physical Tasks:

Verbal communication, movement around office, remain stationary, reach, and occasionally carry materials as needed weighing up to 30 lbs. 

Frequent regional travel by automobile and an occasional overnight stay is required.