To Apply: A completed employment application and assessments are required to be considered for employment. The online- application and assessments can be accessed at: https://www.ondemandassessment.com/link/index/JB-S2VE2DRNW?u=1053776

Purpose/Function of Position: Develops, implements, and manages strategies to support and ensure the mission and vision of The Purple Door. Maintains knowledge and expertise in grant requirements, documentation, and processes. Oversees and ensures smooth operation of program services, regularly evaluating effectiveness, appropriateness, service delivery and cost efficiency. Participates in all aspects of database maintenance, troubleshooting, and data quality control and provides technical expertise in the use of database systems.

Duties include, but may not be limited to, the following:

· Create and implement quality assurance processes and procedures.

· Perform database maintenance by auditing, modifying, and amending data to ensure optimum performance.

· Interface directly with staff to troubleshoot and identify data entry errors to facilitate month’s end reporting.

· Create and modify existing queries, create new reports, and modify existing reports based on user request.

· Identify and understand agency requirements and translate requirements to make necessary modifications to the database with user feedback and usability improvements.

· Develop standard operating procedures of data entry and maintenance to sustain the integrity of data.

· Maintain quality service by establishing and enforcing organization standards.

· Take ownership of database issues reported and see problems through to resolution.

· Regularly assess the quality of services provided by the shelter agency.

· Conduct internal audits and reviews to identify areas for improvement.

· Collect relevant data related to shelter services, client satisfaction, and program outcomes.

· Analyze data to identify trends, strengths, and challenges.

· Review case notes to ensure accurate documentation and adherence to protocols.

· Allocate resources effectively to maintain service quality.

· Train staff, as needed on database entry, data modification, and generating reports.

· Ensure that appropriate records are maintained for reporting requirements.

· Collaborate with staff members to promote a culture of quality.

· To perform all other duties as assigned by the Deputy Director, and President and CEO.

· Attend meetings and training as required.

· Maintain professional conduct and represent the agency in a professional manner.

EDUCATION: Bachelor’s degree preferred in human service field, business, or equivalent experience.

QUALIFICATIONS: Knowledge of Osnium software. Excellent analytical and technical acuity and ability to adapt to rapidly changing technologies and business needs. Excellent oral and written communication skills with ability to interact with all levels of the organization. Demonstrated knowledge of database maintenance. Capable of managing shifting short-term goals and multiple deadlines with ability to deliver long-term projects. High level of personal integrity is necessary. Flexible, highly organized, and able to manage multiple priorities with minimal supervision. Maintain professional conduct and represent the agency in a professional manner. Some travel requiring a valid driver’s license and a personal, insured vehicle for use on the job required.

Job Type: Full-time

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person