3 Jobs
Hilton Garden Inn Outer Banks is Hiring a Guest Service Agent Near Kitty Hawk, NC
Currently looking to fill the following position(s):
FULL TIME / 3PM-11PM shift (32-40 hours per week)
Benefits for the Hilton Garden Inn Outer Banks Employees: (dependent upon hours/tenure/performance)
- Compensation: $15.00 per hour (commensurate with experience)
- Paid Vacation
- Paid Birthday
- Time and a half pay for Holidays! (Easter, Thanksgiving, Christmas)
- Medical, Dental, and Vision plans
- 401K Plan - Company matches up to 3%
- Team Member Travel Program - highly discounted rates at Hilton Brand hotels
- YMCA Corporate Discount
- Monthly & Quarterly Incentives
- Seasonal Bonuses
- Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
- Employee Recognition and Appreciation Program
- Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts
- Answer phones, make and confirm reservations. Have knowledge of room locations, descriptions, availability and room rates. Use proper telephone etiquette. Confirm and set wake up calls.
- Retrieve mail, small packages, send and retrieve faxes, make copies, file, stamp outgoing mail, take and deliver messages.
- Work closely with housekeeping and maintenance departments to update room status and coordinate maintenance requests via Radio and/or HelloShift.
- Respond to guest complaints such as price conflicts, maintenance issues, and room location/availability issues. Listen and assist guests in a resolution that is acceptable using service recovery tools, if necessary. Research customer service recovery options to choose the best solution to solving the problem. Direct guests to managers when necessary.
- Perform cashier related functions such as posting charges, collecting payments, closing accounts, making change for guests and balancing a cash drawer. Adhere to all credit card, check, and cash handling policies and procedures.
- Knows all safety procedures, remaining calm and alert during emergency situations and during heavy hotel activity. Required to follow all security and privacy procedures to protect guest information.
- Process guest checkouts.
- Clean and maintain lobby and common areas.
- Provide area information to guests such as directions, attraction details, transportation requests, and local area recommendations.
- Understand that the hospitality business functions seven days a week, twenty-four hours a day, and that schedules must accommodate fluctuating business demand, sometimes requiring employees to move from their accustomed shifts or requiring overtime. A hospitable service atmosphere must be projected at all times.
- Carry out all reasonable requests by management.
- Work as a team with co-workers to complete check lists and daily duties.
- Maintain a professional working relationship with all departments within the hotel.
- Will communicate any pertinent information with other shifts and department managers as necessary
- Ability to effectively deal with customers both on site and over the telephone who may require a high level of patience. Use tact and diplomacy to resolve complaints and defuse anger.
- Basic mathematical and calculator skills.
- Ability to operate office equipment such as photocopier, fax machine, and multiline telephone.
- Ability to access and accurately input information into a computer system.
- Ability to stand, walk, sit, climb stairs, and occasionally lift or carry items.
- Compliance with hotel grooming and uniform policies.
- Must be capable of how to read, write, and speak English fluently.
Job Summary
Full Time
$27k-35k (estimate)
06/29/2024
07/16/2024
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
