Hawkins Chemical is Hiring a Customer Service Representative Near Galena, OH
About Hawkins
Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.
Learn more about us at https://www.hawkinsinc.com/careers/
ABOUT THE JOB
Responsibilities
* Respond to incoming calls, e-mails, fax, and processing customer orders.
* Assist customers in verifying product needs, identify product availability, process deliveries, returns, and assist in obtaining documentation such as MSDS or COA forms.
* Resolve pricing issues in conjunction with the Sales department.
* Follow up with customers on past due invoices.
* Utilize strong interpersonal skills to communicate effectively with other internal teams to ensure customer/order objectives are met.
* Provide feedback to manager(s) with reference to trends, possible problem areas and suggestions to improve overall departmental/company goals.
* Handle escalated customer complaints and inquiries as needed.
* Data entry and information gathering from the ERP System as well as other web-based platforms.
* Assist Hawkins Transportation with the daily delivery schedule to ensure customer expectations are met.
* Other duties as assigned
ABOUT YOU
* 1 - 3 years related customer service experience preferred
* Demonstration of active listening and strong problem-solving skills
* Strong verbal and written skills
* Computer knowledge: MS Office experience required.
* Strong organizational skills and ability to prioritize and multi-task under various time constraints in a fast-paced environment.
* Ability to communicate effectively with all levels of external and internal customers
* Ability to work independently, knowing when and how to ask questions when work direction may not be immediately available
* Excellent attention to detail and follow through in a consistent manner
Ref: 2024-295
Job Summary
Full Time
$36k-45k (estimate)
06/25/2024
07/14/2024
hawkinschemical.com
Fond Du Lac, WI
<25
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
