Job Purpose:

This position will play a role as a main contact point with the assigned HL Mando customers and is responsible for all facets of Customer Quality and providing technical support to customers, resolving any product-related issues, any maintaining strong relationships with the customers. 

Responsibilities include the following (other duties may be assigned as needed)

• Coordinates the representation of customers within MANDO ("Voice of the Customer"). 
• Manage communication with customers to provide a focal point for information on MANDO supplied products. Ensures the timeliness and completeness of actions together with the clear articulation of the data.
• Proactive approach to improving defects through MANDO crosses functional teams.
• Translate customer requirements into action plans within MANDO to improve product and information quality.
• May lead the relevant functions in problem solving and support for the corrective action process.
• Travel to customer plants/facilities to appraise MANDO quality performance.
• Represent MANDO at customer quality meetings and support customer satisfaction and product assurance meetings.
• Coordinate internal problem solving teams within MANDO at customer quality reviews.
• Coordinate the tracking, reporting, and record of Customer satisfaction measures for assigned customers.
• Participate in weekly MDT meetings as required.
• Coordinate and manage containment/sort activities to the satisfaction of the assigned customers.

Proactively engage in all Assembly builds to understand and communicate any potential opportunities for improvement

• Coordinate customer approval process for new parts and changes of parts (4M/EO).
• Coordinate quality cost occurred due to quality issues. 
• Qualifications:

• Bachelor Degree in Engineering (manufacturing, industrial, quality) required
• 2 to 3 years of experience in a high volume manufacturing environment or equivalent combination of education and experience preferred
• Interpersonal Skills (relationship building, teamwork, conflict resolution, customer orientation).
• Must know basic quality terms, definitions, and concepts
• Be able to travel in the USA and abroad as required 
• Flexible schedule to work overtime, holidays, and weekends as required

Technical Competencies:

• Must have in-depth knowledge of Microsoft Excel(Macro), PowerPoint, Word
• Must understand part drawing, geometric specification, and basic physic
• Understanding of Quality function such as customer service, metallurgy, metrology.
• Knowledge of various quality analysis techniques, such as design of experiments, Red X, PPAP etc.

Non-Technical Competencies:

• Interpersonal Skills (relationship building, teamwork, conflict resolution, customer orientation).
• Communication (Verbal communication, listening, written communication).
• Performance Skills (accuracy with detail, planning and organizing, efficiency).
• Personal Characteristic (motivation and commitment, flexibility, assertiveness, development orientation).

Ability to work independently and collaboratively in a fast-paced environment