Company Description
Meade's PC Repair Shop provides low cost computer services. We have been around since 2011. We have partnered with many services providers from 3CX, Cisco, Dell, Microsoft. Were a family owned business we have a team based in the US & the UK
Job Description
Field Service Technician responsibilities include:
Providing service and customer support during field visits or dispatches
Managing all on-site installation, repair, maintenance and test tasks
Diagnosing errors or technical problems and determining proper solutions
Field Service Technician will be working alongside one of our team members.
Job brief
We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Qualifications
Qualifications/Requirements
Proven Field Service experience
Ability to troubleshoot, test, repair and service technical equipment
English literacy
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Technical degree or certification
Background check and MVR
Field Service Technician may need to travel to pick up any hardware needed for the job
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Types: Full-time, Part-time, Temporary, Contract
Pay: $13.00 - $30.00 per hour
Pay rate (Depending on the job assigned) would be as follows above
If after an hour or overnight work has to be done you will be paid for the time over that
Please note: Work load depends on how busy the platforms we work with are. We do pull jobs from other platforms as we may have contacts, etc.