Homelessness Street Outreach: Uses a strength-based, community-centered approach in supporting the growth of a healthier community through the coordination of community services and other supports and resources for unsheltered people. This position will support walk-in clients and focus heavily on homelessness intervention and support through coordination of services, data collection, and street outreach. This position requires the ability to perform street outreach, build rapport and trust and support community level problem solving to end homelessness. EOE. Pre-employment background and drug screening required – criminal history not a disqualification. Lived experience a plus. Apply at Indeed.com.

Job Type: Part-Time/ 25 hours week

Salary: $18.00 per hour

Schedule:

• Monday- Thursday 10:30am-3:00pm

• Every Other Friday 7:30am-6pm

Summary: The Homelessness Outreach Navigator: Uses a strength-based, community-centered approach in supporting the growth of a healthier community through the coordination of community services and other supports and resources for unsheltered people. This position will support walk-in clients and focus heavily on homelessness intervention and support through coordination of services, data collection, and street outreach. This position requires the ability to perform street outreach, build rapport and trust and support community level problem solving to end homelessness

COMPETENCIES: Employees are expected to demonstrate and build upon the following:

Professionalism: A commitment to develop and improve workplace skills and knowledge. Is reliable, trustworthy and solution focused. Is accountable for their thoughts, words and actions. Is appropriate in attire, meeting expectations, managing time and being respectful of others. Adheres to strict professional and personal boundaries between and among client(s), staff and superiors.

Leadership: Offers to help others. Passes along new knowledge to coworkers. Is highly dependable. Works with community collaborative leadership teams. Demonstrates willingness to take on leadership roles at work and within the community. Models leadership both in the workplace and the community.

Interpersonal: Ability to communicate effectively; is clear and congruent with verbal/non-verbal messaging. Possess self-awareness to prevent becoming immersed/lost in situations. Is trustworthy with receiving others communications. Listens attentively. Seeks clarity in all communications. Responds in a professional manner. Works on problem solving.

Written Communication: Is expressive through clear, concise, structured and appropriate choice and use of words. Written communications should be academic in nature with minimal punctuation and grammatical errors; are written neatly and logically; are understandable to the audience and are constructive in nature. Numerical data is presented in a concrete, logical and direct format.

Adaptability: Ability to adapt to changes in the work environment with proper management of emotions and expectations. Is open and understanding of change. Seeks guidance, as needed, to help cope with change.

Quality: Is open, honest and proactive, creative solutions. Works collaboratively with staff and sees common solutions, listens well, involves co-workers and communicates work plans to superiors. Accurate and thorough in work habits. Responds well to feedback to improve performance. Adheres to instructions and guidance from superiors.

Safety and Security: Observes safety and security procedures.

Attendance: Is consistently to work on time. Ensures work responsibilities are covered when absent. Arrives at meetings on time.

Team Work: *Teamwork involves building relationships and working with others through the following skills and habits. A. Working cooperatively, B. Contributing to groups with ideas, suggestions, and effort, C. Communication, D. Sense of responsibility, E. Healthy respect for different opinions, customs and individual preferences, and F. Ability to participate in group decision-making.

Client Service: Provides excellent levels of customer service. Is an enthusiastic advocate of their client. Responds in a quick, reasonable and timely manner to a client’s request(s). Treats clients with consideration, respect and manners. Is creative when seeking solutions. Exercises sound judgment in all client matters. Maintains worker/client boundaries. Ability to manage difficult or emotional client situations, responds promptly to client needs and solicits client feedback to improve performance.

*The importance of communication skills and teamwork in the work place to give the customer a good experience is essential for the Piñon Project. Clients must never leave with a feeling they have been slighted because the employee did not know their job and no client should ever be met with the response “I don’t know, that isn’t my department.”

Essential Duties and Responsibilities include the following:

• Uses a strength-based, community-centered approach in supporting the growth of a healthier community through the coordination of community services and other supports and resources for unsheltered people. This position will support walk-in clients and focus heavily on homelessness intervention and support through coordination of services, data collection, and street outreach. This position requires the ability to perform street outreach, build rapport and trust and support community level problem solving to end homelessness

• Know and follow Personnel Policies, Administrative Directives, Mission Statement and Core Values.

• Coordinate resources and services with other Pinon Project departments.

• Coordinate resources and services with other community agencies and non-profit organizations.

• Attend and participate in community events as directed

• Maintain confidential records, data entry and other necessary files

• Attend scheduled meetings as directed

• Promote and participate in community collaborations and wrap around services

• Assist with other tasks as deemed necessary by the Executive Director.

Qualifications:

• Education/Experience-High School Diploma or Equivalency, preferred lived experience.

• Language ability- Ability to present information and respond to questions from clients, co-workers and in public forums.

• Computer skills- A working knowledge of word processing software, use of internet and ability to learn necessary data entry programs.

• Working knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and confidentiality of records.

• Certificates and Licenses- Must have a valid Colorado driver license. Must be able to pass all training requirements and maintain any necessary certifications.

• Background- Must consent to background checks and drug tests (initial and random).

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person