The Technical Support Engineer/Calibration Technician for our office in Tokyo, Japan is responsible for performing a wide variety of responsibilities and tasks including but not limited to, technical support of customers and calibration of equipment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Additional responsibilities and requirements may change at any time with or without notice.

Responsibilities and Duties include but are not limited to:

• Tests and re-calibrates DTS Data Acquisition and Sensor products using automated software procedures.

• Performs diagnostics and troubleshooting on data acquisition systems and components.

• Ensures customer satisfaction with timely turnaround of re-calibrations and repair work.

• Conforms and contributes to the DTS Quality Management System, including completion of calibration, service, and build reports.

• Functions as a front-line agent on the Help Center.

• Updates and manages content on the Help Center.

• Provides web-based or on-site technical support and product training.

• Completes special projects, as needed.

• Performs other duties as assigned.

Experience and Skills:

To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Technical degree and previous (approximately 5 years) experience in a related field or the equivalent combination of education and experience is necessary. Technical degree in electronics is preferred.

• Demonstrated proficiency using electronic test equipment, such as lab-grade meters and power supplies is necessary.
• Previous experience working directly with customers in support of technical service and sales is necessary.

• Ability to read and understand electronic schematics is necessary.

• Soldering experience of through hole and surface mount components, fine gauge wiring and high-density connectors is a plus.

• Previous software programming experience is preferred.

• Previous experience with data acquisition systems and knowledge of test and measurement industry a plus.

• Demonstrated proficiency using a variety of computer programs, such as, Windows 7/8/10, Microsoft Office (Word, Excel, and Outlook) is necessary.

• Ability to manage multiple projects simultaneously, set goals and priorities, and meet deadlines is necessary.

• Strong analytical, reasoning, inter-personal communication, problem-solving and conflict resolution skills.

• Ability to communicate effectively, verbally and written, and an ability to work effectively in a team-based environment across all levels of the organization is necessary.

• Strong analytical, reasoning, inter-personal communication, problem-solving, and conflict resolution skills is necessary.

• Ability to communicate effectively in English is strongly preferred.

• Ability to adapt to change and react positively to changing business needs is necessary.

Benefits

Estimated Salary Range (as of Mar. 2024):

The estimated salary range listed below allows for candidates with various levels of skills and experience to be considered, as well as provides room for growth achieved within the role over time. Any offer extended to a candidate or salary increase consideration for a current employee will be based on the individual s unique set of knowledge, skills, education, and experience, as well as internal equity.

5,861,000 - 11,178,000 /Annualized DOE For our office in Tokyo, Japan

DTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the future of technology! Apply now and be part of our innovative team.