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Visual Matrix is Hiring a Remote Client Support Representative
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Client Experience Specialist. This position plays a pivotal role enhancing client satisfaction through direct interaction and support. This position involves solving clients' challenges, answering questions, and basic user training on our software.
Duties:
-Assist customers with troubleshooting technical issues related to our HospitalityTechnology platform by answering client tickets and phone calls
-Take ownership of client issues, responding to tickets timely
-Provide guidamce to clients on how software works and on software updates
-Accurately and precisely document all interactions with client's in Zoho Escalate issues following proper protocals
-Resolve customer complaints and issues in a professional and timely manner
Qualifications:
- Previous experience in customer service or support role; hotel experience helpful
- Strong computer skills and knowledge
- Excellent communication skills, both verbal and written
- Strong analytical skills with the ability to analyze data and identify trends
- Proficiency in Zoho or other ticketing system
- Ability to multitask, prioritize, and manage time effectively
- Strong problem-solving skills with a proactive approach to finding solutions
- Ability to work independently as well as collaboratively in a team environment
Benefits:
- Outstanding comprehensive benefit offerings
- Retirement savings plan with employer match
- Open paid time off (not limited)
- Remote work (work anywhere)
- Outstanding culture - 93% engagement
If you are a motivated individual with a passion for delivering exceptional customer support, we would love to hear from you. Apply today to join our dynamic team as a Client Experience Specialist
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
- Work from home
Compensation package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer suport: 2 years (Required)
Location:
- Texas (Required)
Work Location: Remote
Job Summary
Full Time
IT Outsourcing & Consulting
$34k-42k (estimate)
05/18/2024
09/14/2024
vmpms.com
RICHARDSON, TX
25 - 50
2000
DAVID AWAD
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About Visual Matrix
Since its inception in 2000, Visual Matrix has served the global hospitality industry as a pioneer in advanced hotel property management technology. More than just a full-featured front desk solution, the Visual Matrix all-in-one PMS also provides hoteliers with the ability to maximize profits using a comprehensive revenue analysis platform that is built directly into the PMS. Visual Matrix provides staff with an intuitive user-friendly interface and is available as either a desktop or fully cloud-based solution to suit the unique needs of any hotel business. Based in Richardson, TX, Visual Ma ...
trix is the leading PMS supplier to Best Western Hotels & Resorts and currently serves over 2,000 properties across 30 countries. For more details, please visit www.vmpms.com.
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The job skills required for Client Support Representative include Customer Service, Problem Solving, Communication Skills, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Representative positions, which can be used as a reference in future career path planning. As a Client Support Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Representative. You can explore the career advancement for a Client Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Representative job description and responsibilities
Client support representatives manage client relationships and provide customer support.
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Client support representatives help customers resolve technical problems associated with a product or service.
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They also ensure compliance with standards established procedures for addressing client concerns.
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Client support representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Representative jobs
For this kind of job u need to practice active listening and learn to empathize with your customers.
01/28/2022: Terre Haute, IN
Familiarity with your products or services can do good for you as you work as customer support rep.
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Client support representatives need to be current on technological developments and trends to be effective on their job.
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Client support agents can find out which tickets need their attention the most by creating customized ticket views.
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Soft skills like Teamwork, Customer Satisfaction, Problem Solving, Negotiation and Communication are essential for Customer Support Representative roles and jobs.
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Step 3: View the best colleges and universities for Client Support Representative.
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