Seeking Experienced and Professional Front Desk Assistant for a Salon and Head Spa

We are looking for a friendly and polished individual as the first point of contact and face of our company to help keep our salon running smoothly and provide top-notch service to our valued clients. Be a key part of our unique salon experience!

**Key Responsibilities:**

First-Class Client Reception:

Greet our clients with professionalism and warmth, making them feel welcome and setting a positive tone for their visit.

Appointment Management:

Efficiently manage our scheduling system, coordinate changes, and ensure optimal use of our salon's resources to meet client needs.

Clear Communication:

Answer phone calls, respond to emails, and address client inquiries with exceptional verbal and written communication skills. Provide accurate information about services, pricing, and availability.

Salon Operations Support:

Work closely with our stylists, making sure they have everything they need for appointments. Help keep the salon clean and inviting.

Sales and Upselling:

Promote our exclusive products and services, using your knowledge to enhance the overall experience for our clients and maximize revenue.

Qualifications and Skills:

Professionalism and Poise: Maintain a polished and professional demeanor while interacting with clients and team members.

Strong Organizational Skills:

Manage multiple tasks at once, stay composed under pressure, and pay attention to detail in a fast-paced environment.

Excellent Communication:

Display outstanding verbal and written communication skills, clearly and courteously conveying information.

Salon Industry Familiarity:

Experience in the beauty or salon industry is a plus, but not required.

Tech-Savvy:

Comfortable using social media to promote our services, and proficient with computer systems, salon management software, and common office applications. Willing to learn new software as needed.

Dedication to Service Excellence:

Committed to providing exceptional customer service, ensuring each client feels valued and appreciated.

General Duties:

Receive and organize packages. Must be able to lift and carry items up to 25 lbs as needed.

Benefits & Perks:

Competitive Compensation: Enjoy competitive pay and bonuses based on your experience and contributions.

Get exclusive discounts on products and free of charge hair services, so you can keep up your own style with ease.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Wilmington, NC 28403 (Required)

Ability to Relocate:

• Wilmington, NC 28403: Relocate before starting work (Required)

Work Location: In person