About Us

Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travelers around the world make informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites, and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".

In this role, you’ll get to

• Help market managers & senior market managers to develop and sustain strong partner relationships by providing relevant support services to hotel partners (room types, rates, promotions, availability & content)
• Ensure the partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the external sites by operating internal portals to maximize customer experience
• Communicate with hotel partners on behalf of Trip to ensure a smooth check-in process for customers
• Resolve payment disputes between hotel partners and Trip
• Execute effectively based on KPI metrics (targets, goals, and strategic objectives) set by the management team
• Other reasonable duties, as assigned

What You'll Need to Succeed

• Bilingual in English and Mandarin
• Valid working authorization in the U.S. (no sponsorship)
• Bachelor’s or Master's degree in a related field, or equivalent related professional experience
• Over 1-year working experience in positions within hotel reservations, travel agencies, tour operators or OTA is a plus
• Positive and enthusiastic team player, have high service consciousness
• Detail-oriented and fast learning capability
• Able to work independently with minimal supervision
• Able to work in a multi-tasked, fast-paced environment
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Behavioral Requirements:

• A desire to learn new things and improve yourself
• Integrity is fundamentally important to you
• You want to make a travel experience better for everyone
• You are naturally inspiring

What We Provide

The annual base range for this position is $46,000 - $78,000. The range top could be higher if the performance is above target. With employees' going, demonstrated, and sustained performance in the role, there is potential to increase further. The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors will be considered, including a candidate’s qualifications, skills, competencies, experiences, and locations. Pay ranges may be modified in the future.

• Medical, Dental, and Vision plans
• 401(k) and company match
• Public Holidays
• Sick Leave
• Paid Time Off

Why Trip.com Group

Joining Trip.com Group is like taking an adventure filled with excitement and success. With a group of fellows who are passionate about making every trip the perfect trip for over 400 million customers around the globe, you will be part of a journey of globalization and have a world-class stage to unleash your talent. Opportunities are unlimited, so is your growth. If you also embrace boldness and inclusion as we do, this is the place to leap forward!