This is a Floating Manager position and will be required to cover Anchorage and Wasilla stores.

Retail Store Manager

About Us

The mission of Goodwill Industries of Lane and South Coast Counties & Alaska is to provide vocational opportunities to individuals with barriers to employment. Those who work at Goodwill get more than a paycheck; they go home with a sense of pride, dignity, and a job well done. They know they are making a difference in the community.

Benefits

Goodwill offers a comprehensive and competitive benefits package, including:

• Medical, Dental and Vision insurance
• Paid Holidays, including a floating holiday
• Paid Vacation
• Paid Sick Leave
• 403(b) retirement plan with generous matching contributions after one year
• Employee discount
• Career advancement opportunities
• Employee Assistance Program

Job Description

The Retail Store Manager is responsible for overall store operation including collection of donations, processing, sales, personnel management, financial performance, and loss control activities by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities

• Directly supervises all store employees within the assigned store
• Ensures that quality customer service is provided by employees in a timely and courteous manner to all shoppers, donors and other employees and effectively responds to customer complaints or inquiries
• Oversees the proper handling and processing of incoming and outgoing donations, merchandise, processing goods, salvage goods and waste
• Maximize sales performance through proper rotation, display, signage and kaizen efficiencies; meets or exceeds sales goals on a consistent basis
• Operates business to pass retail audits with a score of 90% or higher and meets or exceeds 90% average goal on mystery shops
• Maintain sales floor appearance, cleanliness and shopping environment including but not limited to floor care, fitting rooms, cash register, and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors
• Trains and supervises employees engaged in sales work, donation processing and other policies and procedures as necessary
• Effectively manages the assigned store to ensure proper adherence by store personnel to company policies and procedures.

Experience

Minimum of five years’ management experience in a retail environment required. Profit and loss, sales or cost management accountability experience preferred.

Required Skills, Education, Certifications and Licenses

• High school diploma or GED
• Must be at least 21 years of age
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Current CPR/First Aid card or ability to obtain within 90 days
• Must have valid Oregon driver’s license and insurable driving record
• Must have reliable transportation
• Must possess strong interpersonal skills and excellent verbal and written communication skills with the ability to effectively communicate with employees at all levels of the organization.
• Fluent in speaking, reading and writing the English language.

Goodwill Industries has a zero-tolerance drug and alcohol policy. All job offers are contingent on passing a background check including a drug and alcohol test that includes screening for THC.