Compleat Kidz - Winston Salem Clinic is Hiring a Front Desk Patient Advocate (FDPA) - Winston Salem, NC 7:30am - 4pm ET Near Salem, NC
Onsite Location(s)
Compleat Kidz - Winston Salem Clinic
390 South Liberty Street, Winston Salem, NC 27101 , Winston Salem, NC 27101
Onsite Options
Domestic
Description
Front Desk Patient Advocate (FDPA) The Front Desk Patient Advocate (FDPA) will act as the “face” of the Compleat KiDZ clinic, providing excellent customer service while also onboarding new patients, managing their treatment schedules, and providing billing and payment collection support.
Job Type:
This is a permanent hourly FT opportunity.
Compensation:
$18.00/HR
Hours:
7:30am - 4pm ET
Qualifications:
Pass a Background Check
High School Diploma
Minimum 2 years’ experience as a receptionist, front office representative, or similar role
Outstanding customer service experience
Verbal and written communication skills
Healthcare knowledge is preferred but not required
Computer skills including Microsoft Office, Emails, etc.
Ability to multi-task
Must be proactive, organized, attentive to details, reliable, and willingness to learn
Must be positive, patient, friendly, and professional when speaking to clients
Responsibilities:
Onboard new patients including completing evaluations for pediatric therapy.
Manage treatment schedules including scheduling, re-scheduling, cancellations, follow-ups, etc.
Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via KURE.
Providing billing and payment collection support
Answer, screen, and forward incoming phone calls and emails
Greets and interacts with patients/visitors in a professional manner, on phone or in person.
Provide basic and accurate information in-person and via phone/email
Serves as a resource to other Associates by mentoring, training, and assisting in the direction of daily operations. Acts as internal and external point of contact.
Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
Other duties as assigned
What We Offer:
Competitive pay
Rewarding careers helping children with autism reach their potential.
Development and growth in the ABA field
Benefits: Medical, Dental, and Vision
401K
Paid Holidays
Physical Demands:
Frequently required to stand, walk, bend
Use of office equipment including laptops, mobile phones, etc.
Lifting, pushing, pulling up to 25 lbs
Compleat KiDZ is an Equal Employment Opportunity Employer to all employees and applicants for employment and prohibits discrimination and harassment of any type without regards to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.