Benefits for the Insurance Customer Service Representative:

· Insurance offered

· Base salary plus a competitive commission structure

· Bonus incentive based on individual/agency performance

· Paid time off - personal time and holidays

· Training provided

Qualifications for the Insurance Customer Service Representative:

· Property & Casualty License is required

· Insurance experience is preferred

· Customer Service experience is preferred

· Strong phone contact handling skills and active listening

· Strong attention to detail

· Excellent analytical skills

· Works well in a fast paced environment

· Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Service Representative:

· Effectively manage large amounts of incoming calls

· Generate sales leads

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Take the extra mile to engage customers

· Reconcile and process money movement and transportation queries

· Process all transfers and audit requests

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Commercial Insurance CSR: 2 years (Required)

License/Certification:

• Property & Casualty License (Required)

Ability to Commute:

• Humble, TX 77338 (Required)

Work Location: In person