About K12 Coalition

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher recruitment and retention, student learning acceleration, ongoing teacher coaching and development, long-range strategic planning, and school equity audits. K12 Coalition came together when educators with deep experience as teachers, school leaders and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Teaching Channel, Insight Education Group and Lavinia Group.

About iteach

iteach is a competency-based educator preparation program helping to fill the void the nation faces with the unprecedented teacher shortage. iteach enables paraprofessionals, substitute teachers, and others seeking to become teachers to get the affordable, time-saving education they need to become licensed. Our program combines the convenience of online learning with a full year of face-to-face mentorship during a teaching residency. Notably, iteach is the only non-university educator preparation program to achieve accreditation from the Council for Accreditation of Educator Preparation (CAEP).

Location: This is an in-office role located in Denton, Texas.

Office Hours: Mon-Fri 8am-5pm

The Opportunity

The Payment Support / Customer Service Specialist supports the iteach team and customers with day-to-day data entry, customer service, customer account creation and updates, and clerical work.

What You’ll Do

Answer payment question via phone and email

Support Reconciliation of Daily Financial Reports

• Reconcile iteachU.S. transactions with merchant settlement reports 
• Apply submitted prepayments to candidate balance
• Process monthly billing process including various products and types of revenue (subscription, recurring, and one-time fees) ensuring accurate customer invoicing

Establish Personal Payment Plans 

• Review candidate file and verify payment information is valid
• Schedule monthly payments for eligible candidates 
• Send initial payment plan email to hired candidates detailing their Personal Payment Plan 
• Address any Personal Payment Plan questions or concerns received from the initial payment plan email

Manage Recurring Monthly Payment Processing

• Prepare reporting for monthly payment processing occurring on the 1st and 15th 
• Send payment reminder notification to anyone with a scheduled monthly payment
• Reconcile payments for the 1st and 15th payment run
• Send payment decline notification to anyone who’s monthly payment resulted in a decline
• Maintain customer billing information (credit card, ACH, billing address, etc.) and resolve disputes with customers
• Monitor aging accounts and execute payment arrangements for customers

AR Collections

• Review Inaccurate Balance Report to determine all candidate(s) with a past due balance
• Contact candidate with a past due balance by either email, text alert or phone call to bring account current
• Resolve collections by reviewing candidate payment plan and payment history to reestablish monthly payment date
• Send to collections if past due cannot be resolved

Common Office Procedures

• Assist in continuous improvement in the areas of billing and contract review
• Ensure documented billing and revenue policies are applied consistently
• Follow the revenue assurance process in compliance with appropriate controls and processes. Ensure all customer arrangements are documented and all customers have valid, current contracts.

Who You Are

You are an adept problem solver - You have the ability and experience to navigate ambiguous situations or issues as they arise. You are a natural problem solver and seek solutions.

You take initiative - You are ready to jump in whenever your team needs you and willing to get your hands dirty. 

You are a clear and concise communicator - You are dynamic and engaging, with the aptitude to clearly and concisely communicate both verbally and in writing.

Qualifications

• Data Entry and Typing, Multi-Tasking, Organized and Efficient, Time Management
• Customer service experience, preferably with a large customer base and high transaction volume
• Ability to translate and analyze data into reports
• Analytical experience and skill set required
• Proficient in Microsoft Suite (Word, Excel, PowerPoint, etc.)
• Analyze information while remaining focused and observant
• Knowledge is SalesForce is preferred
• Proficiency with recurring billing systems, preferably Authorize.Net
• Associate’s degree preferred

Why Work with Us

We offer a wide variety of benefits, including flexible time off, parental leave, medical/dental/vision insurance, and 401K.

Our Selection Process

Our selection process typically includes an online application, short phone interview, hiring manager interview, candidate exercise, final interview and reference check.

Equal Employment Opportunity and Commitment to Diversity

At K12 Coalition, we are driven to build and sustain a culture of respect, belonging and inclusion. Our DEI committee includes team members across the company that drive grassroots change through affiliated team resource groups, unconscious bias training, and Equity Triads for continuous dialogue. 

We operate with the deep belief that our world, our schools, and our team are made stronger by respecting, listening to, and amplifying the voices of the communities we serve and the world around us. Therefore, our curricular offerings, our work as a team, and our work with schools, reflect a diversity of perspectives, backgrounds, and experiences. We aspire to deliver services, products, and practices that are deeply rooted in equity for all children. We are committed to building a diverse team to contribute to this work. 

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply.

K12 Coalition will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our HR team directly at hr@k12coalition.com.