Who we are seeking

Horizon Insurance is seeking to find their next operations manager who will oversee.

Behavioral Style & Skills:

-Positive Attitude and Outlook: Maintain a constructive and optimistic approach in the workplace.

- Initiative: Proactively take necessary actions to complete tasks and achieve objectives.

- Leadership: Demonstrate the ability to guide, motivate, and develop team members.

- Impact: Strive to make meaningful contributions and improvements within the organization.

- Follow-through: Ensure commitments and promises are consistently met.

- Communication: Exhibit excellent verbal and written communication skills.

- Organization: Maintain a high level of organization in daily tasks and responsibilities.

- Prioritization: Effectively prioritize tasks based on urgency and importance.

- Continuous Improvement: Focus on identifying problems and implementing solutions to enhance processes.

- Focus: Keep attention on agreed objectives and outcomes.

Essential Duties & Responsibilities:

- Operational Systems & Procedures:

- Design and implement systems and procedures to achieve operational improvements and meet financial and performance goals.

- Training & Development:

- Develop effective training guidelines to assist with agent onboarding and ongoing education.

- Provider Relationships:

- Manage relationships with multiple insurance providers, including vetting new providers and maintaining relationships with existing ones.

- **Daily Office Support:

- Address escalated questions from agents and the service team.

- Approve time-off requests from agents.

- Supervise agent quoting activity and ensure timely turnarounds.

- Run meetings with potential service providers.

- Oversee special projects.

- System Workflows:

- Monitor and improve system workflows and agent processes.

- Lead continuous improvement projects.

- Large Commercial Opportunities:

- Collaborate with Steveo on large commercial opportunities.

- Metrics Reporting:

- Assist with the preparation and analysis of metrics reports.

- Administrative Management:

- Manage administrative email inquiries.

- **Provider Onboarding:**

- Interview and add new carriers, provide necessary legal documentation for onboarding, and update carrier notification messages.

- Hiring & Finance:

- Participate in hiring decisions and assist with finance meetings.

Qualifications:

- Proven experience in operations management, preferably within the insurance industry.

- Strong leadership skills with the ability to manage and motivate a team.

- Excellent organizational and multitasking abilities.

- Effective communication skills, both verbal and written.

- Ability to prioritize tasks and manage time efficiently.

- Demonstrated problem-solving skills and a continuous improvement mindset.

- Familiarity with insurance industry regulations and compliance requirements.

Education & Experience

● The ideal candidate will have a bachelor’s degree in Business Administration, Accounting, or Finance, or the equivalent education or 5 years experience in a similar role

● 3 years of insurance experience

● Have the ability to apply best practices and procedures

● Strong written and verbal communication skills with an emphasis on confidentiality, tact,

and diplomacy.

● Ability to manage multiple tasks simultaneously.

● Knowledgeable of industry changes, legal updates, and technical developments related to applicable areas of the Company's business to proactively respond to changing business environment.

● Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.)

● Familiarity with project management software.

Benefits:

● 401(k)

● Dental Insurance

● Health insurance

● Paid time off

● Vision insurance

Schedule:

● Fulltime Position

● Hybrid Field, Office, Remote

Education:

● Bachelor's or 5 years of related experience

Experience:

● Microsoft Word/Google Docs: 3 years (required)

● Microsoft Excel/Google Sheets: 3 years (required)

● Insurance sales: 3 years (required)

● Insurance CRM/AMS: 3 years (required)

Culture:

Our insurance office culture is a dynamic fusion of innovation and tech-savvy expertise, where we embrace growth with a human touch, seamlessly merging cutting-edge technology to redefine the future of personalized client care.

About Us

The Horizon culture is comprised of four pillars; Customer Experience, the Consultative Sales approach, Continuous Improvement, and Employee Fulfillment

Customer Experience: From the impressions left by our marketing efforts on prospects to the 12-month campaign that follows every completed sale, we strive to provide guidance that is easily understood and comes from a friendly professional who is familiar with the customer's needs that are unique to their community. We extend this further by building a network of service providers who share our same values.

Consultative Sales Approach: While we are by nature, a sales organization, we do not consider ourselves salespeople. Instead, we aim to educate our clients about the products that we have available. We also take the opportunity during the sales process, to inform the insured about our industry, future conditions that may impact their premium, and best practices for keeping their rates under control. We lead with value, not with price.

Continuous Improvement: We are confident in our systems and abilities. But we are constantly looking for ways to improve. Horizon encourages every employee to share their constructive criticisms and observations. We also promote that same approach for yourself; regularly evaluating your own systems, sharing your success, and working on your shortcomings. We invest in our team for when the team members operate at their best, the entire team excels.

change Salary to - $60,000-$80,000 ( this includes salary Bonus)

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Hampstead, NC 28443 (Required)

Ability to Relocate:

• Hampstead, NC 28443: Relocate before starting work (Required)

Work Location: In person