Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will have strong communication skills and a passion for providing exceptional customer service. This position offers the opportunity to work in a dynamic and supportive environment.

Responsibilities:

- Handle inbound and outbound customer calls professionally and courteously
- Assist customers with inquiries, concerns, and product information
- Provide accurate information regarding products and services
- Utilize phone and computer systems to input data accurately
- Identify and escalate priority issues
- Maintain customer records by updating account information

Skills:

- Proficiency in English
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and recommend solutions
- Experience in sales or customer service is preferred
- Excellent phone etiquette and active listening skills
- Strong data entry skills with attention to detail
- Ability to effectively communicate with customers

Join our team as a Customer Service Representative and be part of a company that values its employees' growth and development.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

Ability to Commute:

• Bedford, MA 01730 (Required)

Ability to Relocate:

• Bedford, MA 01730: Relocate before starting work (Required)

Work Location: In person