Job Overview:

As a support technician at Maquette, you will be the first point of contact for our users experiencing technical issues. You will troubleshoot and resolve hardware, software, and network-related problems while providing exceptional customer service. Additionally, you will leverage your knowledge of FileMaker to support and maintain our custom databases.

Key Responsibilities:

• Provide support to end-users for hardware, software, and network issues.

• Troubleshoot and resolve issues related to FileMaker databases

• Escalate complex issues to higher-level support or development teams as needed.

• Set up and maintained Apple workstations, peripherals, and iPads.

• Perform routine software updates, patches, and antivirus maintenance.

• Test FileMaker bugs, issues, and features before deployment to ensure a smooth and

error-free release.

• Draft, review, and type release notes to users on FileMaker functionalities.

• Present release notes to the appropriate parties, informing them of new features, bug fixes,

and changes.

Qualifications:

• Experience in an IT support role.

• Proficiency in troubleshooting macOS, and iOS environments

• Familiarity with FileMaker, including basic scripting, layout design, and user management.

• Ability to manage multiple tasks and prioritize effectively.

• Understanding of networking concepts and firewalls.

Preferred Qualifications:

• Office 365 administration.

• FileMaker

• Slack

• Google Workspace (Admin)

• Some knowledge of Jira

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Experience:

• iOS: 1 year (Required)
• Jira: 1 year (Required)
• Scripting: 1 year (Required)

Ability to Commute:

• Long Island City, NY 11101 (Required)

Work Location: In person