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Primary Function:
Provide technical software, hardware, and network problem resolution to clients. Our Support Technicians receive and responds to customer inquiries and requests for technical assistance via our unique management system.
Qualified candidate must have great customer service skills and able to work with wide range of personalities. This position requires the candidate to provide phone support and to travel around to various clients. The candidate must have great communication skills, over the phone or otherwise. Must be able to effectively perform root cause analysis, troubleshoot a wide variety of issues and document resolution methods when necessary.
The candidate chosen for this position will be required to participate in rotating 24/7 on-call schedule to handle customer issues reported after business hours.
Hybrid work environment (3 days in office/ 2 days remote) available after initial 90-day probationary period.
Minimum Qualifications:
• Must have a MINIMUM of 2 years of professional consulting support experience. Must have demonstrated strong performance in previous roles, with increasing levels of responsibility and independence. Distinctive problem solving and analytical skills.
• Must have the ability to take ownership until the problem is resolved. Candidate needs to be customer service focused, eager to expand knowledge, take on new challenges, and be a self-starter. The candidate will be expected to work independently with minimal supervision.
• Advanced knowledge of and troubleshooting skills with Windows desktop and server operating systems, Active Directory, Microsoft Office Suite and Microsoft 365 is an absolute must-have.
• Experience with various utilities such as anti-virus, disk replication, and disk partitioning software.
• Experience with troubleshooting network related issues.
• Good oral and written communication skills with an ability to write reports, business correspondence, and procedure manuals and effectively present information and respond to question from groups both inside and outside of the department.
Required Skills:
• Windows 10/11 Pro troubleshooting (DHCP issues, printer issues, file share permissions, Virus removal)
• Windows 2016/2019/2022 Server
• Virtualization VMWare / Hyper-V
• Active Directory/Group Policy
• Microsoft Office 2019 and Microsoft 365 applications
• Small-Medium Business Applications
• Enterprise level Antivirus and Backup Solutions (ESET, Emsisoft, Symantec, AVG, Sophos)
• Local Area Network (LAN)
• TCP/IP
• Network Attached Storage (NAS)
• Firewall/routers
• Virtual Private Network (VPN)
• Cisco Routing and Networking
• Wireless/Remote Access
• Network printers
Responsibilities Include:
• Network Discovery, Assessments, and Written Analysis
• Setup, configuration, and maintenance of Windows Servers
• Implementation of Hosted Exchange E-mail services
• Support Windows Servers & Active Directory
• Physical to Virtual Migrations, support, and maintenance
• Setup, configuration, and maintenance of Local Area Networks
• Configuration of Firewalls/Routers
• Troubleshoot LAN/WAN connectivity issues
• Troubleshoot internet connectivity problems
• Virus and spyware detection and removal
• Desktop support for multiple users in multiple locations
• Install and set up network printers
• Outlook and E-mails
• Microsoft Office Suite
Not Required but Preferred Skills:
• Linux Operating Systems
• Associate / Bachelor Degree
• Certifications
Physical Demands and Work Environment:
Physical Demands: While performing the duties of this job, the employee is occasionally required to walk, stand/sit; use hands to finger, handle or feel objects or controls; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision and the ability to adjust focus.
Salary:
Position will be Salary / Negotiable based on experience
Only local candidates will be considered as no relocation or per diem is available.
Candidates must be able to successfully pass a background check and drug screen.
Full Time
$55k-71k (estimate)
06/25/2024
07/13/2024
The following is the career advancement route for Support Technician positions, which can be used as a reference in future career path planning. As a Support Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician. You can explore the career advancement for a Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.