The Seafrigo Group is an expert in the field of food logistics (sea freight, perishable air freight, warehousing, road transport, container drayage). Present in France and internationally , Seafrigo has its own infrastructures in 25 countries as well as a network of partners on a global scale. A fast-growing company with more than 2,500 employees , Seafrigo is today recognized for its flexibility, dynamism and proximity.
Position Summary:
The Manager of Sales Support and Operations is responsible for managing the operations of Seafrigo's Inside Sales team. In this role, you will be responsible for overseeing, improving and streamlining sales operations, coordinating with and managing the inside sales teams, and ensuring that customer quotes and contracts are processed efficiently.
Essential Duties and Responsibilities:
Typical tasks performed include a combination of the following:

• Close collaboration with the VP of Sales on sales organization, operation and strategy
• Responsible for the inside sales and back-office sales functions.
• Develop a structure and process for customer implementation. Keep oversight of the process and ensure that these are correctly documented and frequently reviewed for improvements.
• Coordinate workload distribution for the inside sales/back-office sales team.
• Continuously identify opportunities for optimization and automation within the sales team/sales process.
• Play a key role in forecasting and planning for the US region.
• Close collaboration and alignment with outside sales, the marketing and communications department, and product departments to align on priorities, strategy and operational planning.
• Collaboration and coordination may include market research and campaigns.
• Key player in development of new tools and operate as super user on sales tools and ensure that the sales team are sufficiently trained, and systems are used optimally.
• Creation of a Customer QBR standard and coordinate preparation of same.

Knowledge, Skills and Abilities:

• In-depth knowledge of sales functions and how to manage a sales organization.
• Expert in the sales cycle within the freight forwarding industry. Experience in related industries such as warehousing and ground transportation is an advantage.
• Creating documentation for and execution of sales processes.
• Sales Performance management - reporting, statistics and analytics.
• Knowledge of customer implementation best practices, processes and procedures.
• Good understanding of optimal CRM usage.
• English proficiency. Spanish would be an advantage.
• Technically savvy in various sales tools from CRM to Excel, PowerPoint and other tools as identified.
• Exceptional people management, resource management and organizational skills.
• Ability to manage deadlines and not lose oversight.

Education/Experience:
Requires a bachelor's degree in business, marketing, or related area, or equivalent experience. Candidate should have at least 10 years of experience in both industry sales, and have experience working both in sales operations and as a customer-facing sales person. The ideal candidate has considerable knowledge of food logistics and cold storage industry. You must be self-motivated, have excellent interpersonal skills, verbal communication, and strong leadership skills. This position also requires excellent time management skills as well as very strong analytical and problem-solving skills.
Seafrigo Offers

• Medical, dental and vision benefits.
• PTO and sick leave.
• 7 holidays/year.
• 401K with matching.
• Annual Performance Bonus.

Seafrigo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees.
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