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**Customer Support Manager - Melbourne Eastern Suburbs**

* Location Ringwood, VIC 3134

* Work Type Full time

* Positions 1 Position

* Published At: 13 hours ago

* Join our growing organisation and have an impact on the lives of others

* Melbourne east location and opportunity to work from home

* Great work-life balance

**A career in care and support**

We are currently seeking a Customer Support Manager to join our growing team in Melbourne east region. As a Customer Support Manager you will deliver a high level of service across a portfolio of Aged Care or Disability Services clients. Key responsibilities include care plan management and review; identifying and responding to changing needs, including complex care / allied health requirements; point of contact for client, families, and funders; management and improvement of client experience through engagement of care teams and stakeholders; and oversight of funding utilisation.

Each day will look a little different, but your key responsibilities will likely include:

* Conduct reviews for all customers, revising their care plan, goals, services and expenditure

* Effectively engage in client relationship management to ensure high quality client experience

* Developing and maintaining excellent relationships with customers, staff, customer family and friends, funding bodies, doctors, case managers and other allied healthcare professionals

* Engage Support Workers with respect to client care outcomes and service satisfaction

* Providing coaching in effective methods for delivering and exceeding customer expectations

* Making process improvement suggestions and implementing improvement requests as required

**Join our great team. Be supported to learn and grow. Get rewarded along the way. Make a difference in the community.**

**What youll bring**

As a Customer Support Manager, you will have demonstrated experience and skills in people leadership, have a self-motivating and can do attitude, and have strong sector knowledge of the Disability or Aged Care industry.

To do well in this role you may have:

* Qualifications in Community Services, Frontline Management or equivalent

* Demonstrated experience in a Community Services Co-ordination or Case Management role

* Demonstrated experience supervising, supporting, and training staff

* Certificate IV in community services, or relevant discipline, desirable

* Knowledge of OH&S legislation relevant to aged care and disability service sector

* Customer focused with excellent communication and problem-solving skills

* Ability to manage time effectively in an environment of changing priorities

**Our commitment to you**

People lie at the heart of everything we do, our teams are no different. We have a fantastic team culture and strongly believe in rewarding and empowering our people to do what they do best!

**A career with Claro**

**Whether youre currently studying in the field, interested in exploring a new career, or an experienced worker - you can make a real difference with us.**

Our purpose is simple: to provide **high quality care and support for all Australians** across our community and **enable people to shine!**

As part of our Claro team you will make a real impact, gain access to leading professional training and development, and enjoy flexibility that works for you.

**A career you can choose**

If youre passionate about care and making a difference in peoples lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, wed love to hear from you.

**Apply directly or get in touch today!**

Recruitment@Claro.com.au

Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ and people with a disability.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our .