Job Title:  Studio Manager / Sales Manager

Job Overview:

Seeking a dedicated Studio General Manager to drive sales and oversee daily operations at RockBox Fitness in Colorado Springs, Colorado. The ideal candidate will have a passion for fitness, a strong background in relationship-based sales, and the ability to successfully manage a sales team.

Duties:

SALES & MARKETING

• Achieve studio profitability and growth targets through strategic, relationship-based selling
• Generate new customer prospects for the studio through referrals, business to business networking, and events
• Lead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staff
• Schedule/participate in marketing partnerships and event development to drive new lead traffic
• Utilize social media platforms to engage with and generate new leads

CUSTOMER SERVICE & MEMBER EXPERIENCE

• Ensure all members have a high-quality experience in the studio leading to high customer satisfaction and loyalty
• Address and resolve customer service issues
• Design activities to promote member engagement
• Monitor and implement tactics to minimize member attrition

MANAGEMENT & OPERATIONS

• Ensure the day-to-day operations of the studio run smoothly
• Recruit, hire, train, supervise, coach, and mentor studio staff for high performance in a relationship-based boutique fitness environment
• Lead monthly staff meetings
• Participate in franchise company-wide meetings and trainings

Other duties as assigned

QUALIFICATIONS:

• 2 years of fitness sales or other sales experience
• Proven experience in generating and following up on leads
• Confident in training front desk staff in sales, and providing ongoing coaching and team communications
• Ability to manage and drive all revenue streams: memberships, merchandise and supplements
• Strong customer service skills
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes, using good judgement
• Must have excellent communication and strong interpersonal skills in person, on the telephone, and via email; solid grammar and written communication skills
• Ability to prioritize and meet deadlines
• Highly organized, strong attention to detail and accuracy
• Professional, punctual, reliable, and neat
• Trustworthy and able to handle confidential information
• Ability to work harmoniously with co-workers, clients, and the general public
• Ability to always stay calm and act respectfully and professionally, even with customers who may become angry or raise their voices
• Proficient with computers and ability to quickly learn studio software

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Experience:

• Sales: 3 years (Required)