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Csofttech Inc is Hiring a Desktop Support Near Hanover, MD
Dear Job Seekers,
Opening for Service desk / Helpdesk / Desktop Support specialist.
Work Location: Hanover MD
Experience: 7 To 8 Years
Long Term Contract (5 Years)
Job Description:
- Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo
- Respond to emails in the service desk mailbox and log into the IT Service Desk system (presently IBM Maximo.
- Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system.
- Ensure that all workstations (laptop and desktops) have current drivers, patches, and security updates.
- Create/restore workstation (laptop and desktop) images.
- Troubleshoot workstation (laptop and desktop) network (LAN and WLAN) connectivity issues.
- Set up new workstations (laptop and desktop) and printers to access the network.
- Deploy new state procured equipment and software to the existing network.
- Replace existing hardware/software and remove the hardware/software and transport to a specified location.
- Troubleshoot issues regarding all hardware and software stated above.
- Install software/hardware on workstations.
- Update Service Desk requests daily.
Should have at least three (3) years experience in each of the following:
- Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment
- Troubleshooting PC hardware and software in a Microsoft networked environment
- Microsoft Active Directory user and device management
- Repairing, installing, upgrading, and reconfiguring:
- PCs
- Laptops
- Stand-alone and networked printers
- Stand-alone and networked scanners
- Modems
- Server operating systems (at a minimum Microsoft Windows Server 2012 or greater).
- Service Desk software (any of the following): Maximo Service Desk, Remedy, or equivalent.
- Remote Desktop software (at a minimum, all of the following): Microsoft Remote Desktop, LogMeIn Rescue or equivalent.
Job Summary
Full Time
$50k-62k (estimate)
06/27/2024
07/10/2024
csofttechus.com
Ellicott City, MD
<25
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Quotes from people on Desktop Support job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
