St. Johns Medical Transport is seeking an experienced Manager/Dispatcher to join our Non-Emergency Medical Transportation (NEMT) team in a full-time position. Hired individual will work from home (within driving distance of St. Johns, FL 32259), but may be required to travel locally for marketing and attending meetings.

Job Responsibilities:

• Receive and process incoming calls for service from transportation brokers, medical facilities and private individuals, scheduling and coordinating vehicle routes accordingly.
• Monitor and adjust transportation schedules in real-time to respond to emergencies, delays, or other issues.
• Participate in hiring and training of drivers as needed.
• Communicate with drivers effectively, ensuring that they understand their assignments and routes.
• Act as the main point of contact between drivers, brokers, medical facilities, and private clients; handle any scheduling issues or conflicts.
• Track vehicles, ensuring all drivers maintain route schedules and adhere to all safety protocols.
• Dispatch and allocate resources based on real-time evaluation of service needs.
• Prepare and maintain accurate records and reports related to dispatch and transportation services.
• Ensure compliance with all federal, state, and local regulations, as well as company policies.
• Be responsible for maintaining company inventory and complete purchase orders.
• Handle accounts payable/receivable: invoicing, tracking payments, and resolving discrepancies.
• Conduct monthly financial reports to ensure budget goals are met.
• Review and approve payroll and expenses related to the transportation department.
• Attend meetings and represent company as needed.
• Operate company vehicles as needed, if there is a need to "step-in" for a driver (rarely).

Qualifications and Educational Requirements:

• At least 1 year of previous experience in a manager role required.
• Must be able to pass a pre-employment drug/alcohol screening and criminal background check.
• DOT certification and clean driving record required.
• College degree required.
• Additional trainings will be paid for by the company.

Preferred Skills:

• Excellent multitasking and organizational skills.
• Strong communication skills and ability to effectively interact with different departments.
• Experience in managing a team.
• Familiarity with or ability to quickly learn software applications like QuickBooks, dispatch software, etc.
• Ability to work under pressure in a fast-paced environment.

To apply, please submit your resume, highlighting your relevant experience.

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• Paid time off
• Paid training

Schedule:

• Monday to Friday
• No nights
• No weekends

Work Location: In person