Job Description
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
Be the warm welcome that kicks off a memorable guest experience
Acknowledge Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
What we need from you
Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in the local language - extra language skills would be great, but not essential
Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job
Youll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Experience - ideally, youll have spent at least one year in a front desk or guest service position
Strength - sometimes youll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
What we offer Well reward all your hard work with a great salary and benefits including uniform, great room discount and superb training.
Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve