3 Jobs
Performing Arts Consultants is Hiring a Customer Care Manager Near Brick, NJ
Company Overview
Performing Arts Consultants has been thrilling students and directors with impeccably planned performance travel experiences for over 40 years. A leader in the student travel sector, our team is comprised of veteran music educators and travel-loving industry experts. We’ve been recognized as a top producer for Disney Youth Programs, Broadway and honored with awards from both industry leaders and distinguished travel partners. With representatives across the country, we’re singularly focused on delivering unparalleled service and life-changing experiences to the groups we serve.
Customer Care Manager
Position Summary:
The Customer Care Manager works directly with our clients to manage their trip payments using our online payment and trip management portal.
Responsibilities:
- Ensure the payment and proper recording of all confirmed trips through amazing customer service, relationship-building and meticulous attention to detail.
- Keep organized records of all client communications to ensure we’re all on the same page.
- Work closely with our Travel Consultants, and Travel Coordinators, and other PAC team members to make each trip a success.
- Manage incoming individual client payments; work with our clients to handle all invoices and trip payments.
- Oversee each tour’s success by providing outstanding customer service to our clients before, during and following their tour.
Qualifications:
- Exceptional customer service and impeccable organizational skills and attention to detail.
- Strong administrative skills to simultaneously handle multiple trips and the budgets, tasks and responsibilities needed for each.
- A positive, anything-is-possible attitude with clients; willing to go the extra mile to ensure their needs are exceeded.
- Computer proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Fantastic interpersonal and communication skills with clients, and fellow staff members.
- High standards for integrity, ethics, and commitment to the goals and values of Performing Arts Consultants.
Benefits:
- Competitive salary.
- Hybrid work schedule.
- Additional yearly bonus.
- 13 days paid vacation time with unlimited additional paid time off accrued throughout the year.
- 7 paid holidays per year.
- Health insurance stipend.
- Fun, collaborative environment.
- Travel Opportunities.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Township of Brick, NJ 08723
Job Summary
Full Time
$99k-128k (estimate)
06/06/2024
10/02/2024
The job skills required for Customer Care Manager include Customer Service, Communication Skills, Microsoft Office, Integrity, Building Relationships, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Manager positions, which can be used as a reference in future career path planning. As a Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager. You can explore the career advancement for a Customer Care Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
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They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
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Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
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Maintain accurate records and document all customer service activities and discussions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
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Practice active listening and figure out a plan to help customers right then and there.
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An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
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Customer service managers must also create an environment where employees feel valuable to the organization.
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The customer service manager must be able to work with people with different needs.
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Step 3: View the best colleges and universities for Customer Care Manager.
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