We offer a wide range of small animal veterinary services including dentistry, digital radiology, ultrasound, wellness and vaccination programs, routine as well as specialty surgery, in-house and outside laboratory, laser therapy, and more. We are looking for an experienced, team oriented, outgoing and friendly customer service driven individual who understands the role the front desk staff plays to be the "face" of Copper Basin Veterinary Clinic. Our client representative team is essential to the daily success of our clinic and their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. The role of associate CSR reports directly to the Practice Manager and includes the responsibilities of all aspects of customer service skills, adapting customer service protocols to meet our clients' and patients' needs, and setting and tracking goals with hospital management. WHAT YOU LL NEED TO Succeed: Ability to prioritize Good communication and interpersonal skills Ability to maintain composure in all situations Possess professional demeanor Able to adjust to change, problem solve, work independently and work under stressful conditions Ability to remain focused with attention to detail being essential. Reliability Enthusiasm and a positive attitude Desire to help pets and pet parents MUST LOVE ANIMALS Knowledge: Computer systems, basic technical knowledge including sending and checking emails and messaging platforms, typing, basic office clerical duties and book keeping, cash handling, answering multi-line phone system Job Duties: The CSR is responsible for managing phone calls. Schedules patient appointments and directs patients appropriately to the correct departments The CSR facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system. Checking in patients and communicating with veterinary team members about patient needs Minimum 1-2 years CSR experience Veterinary experience preferred but not required Avimark PIMS knowledge a PLUS Hours and days will vary depending on schedule but our office hours are Mon/Tues/Th/Fri 8-5 and Wed 8-12 Starting pay $13-$15 depending on experience At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including: • Comprehensive medical, dental, and vision insurance • 401(k) matching • Generous holidays and paid time off • Career development programs • Robust health and wellness initiatives • Employee referral bonus programs and much more! AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive. At AmeriVet, we make you our priority. So you can focus on your own It’s natural to truly love some parts of your job – but merely put up with others. Maybe you thought you had no choice. But we’re here to tell you that you do. We’re AmeriVet. We’re that genuine ‘unicorn’ of corporate partners. With us, it’s not all about taking over and dominating a veterinary practice. It is about collaborating and becoming true partners with veterinarians who own practices. We do this by supporting the business side of your practice