To apply: Please email a copy of your resume and brief cover letter stating your interest in the position to jobs@nyssacare.com. 

Nyssa Operations Coordinator

This role is integral in supporting Nyssa’s operational efforts, working to ensure efficient and successful day to day operations and growth goals. As a professional and empathetic voice in reflection of the values of Nyssa. Especially designed for those looking for business training with a high paced growing brand this role will include (but is not limited to) the following tasks:

• Quality control, packing and bundling orders including, folding, packing into pouches, tagging, building of kits and bundles, and preparing cases as necessary. 
• Communicating and updating inventories in all inventory hubs as well as maintaining a monthly inventory hand count. 
• Returns and Exchanges coordination.
• Customer Service through our customer service channel. 
• Overseeing sample execution. Managing timely fulfillment of a sample order through our sales platforms.
• Courier coordination including troubleshooting, filing claims, scheduling pickups and following lost items. 
• Platform proficiency in Google Drive, Gmail, general web navigation. Expectation to comfortably work in EDI, Amazon, Gorgias, Shippo, Shopify, Marketplace Portals, GS1 and inventory software- training and support will be provided. 
• Amazon fulfillment including restocking, creating and tracking inbound shipments and troubleshooting as necessary.
• Inbound product shipment coordination from vendors.
• Organization, restocking, maintaining and cleaning of supplies, packing and fulfillment materials.
• Understanding and proficiency with the Nyssa catalog and sku breakdown.
• Barcode labeling of products, scanning and organization.
• Execution of donation through our donation program
• Product spec detail management and auditing, including monitoring a spreadsheet with weights and dimensions of each product, and verifying that the main sales and main shipping channels maintain correct information.
• Order Fulfillment periodically.
• Supporting product development with guided research and new product searches
• Support the receiving of incoming product from the manufacturer by counting, documenting and reporting totals received as well as rejected items.
• Wholesale sale management and execution, possible sales sheet reach out to leads.
• Creating packing slips and ASNs, for wholesale orders. 
• Expected active participation in meetings and company wide events. 

Title: Nyssa Operations Coordinator

Start Date: ASAP

Pay Rate: $52,000/year

Exp Hours: 40/wk

HR Review: Formal 6 month review and then September annually thereafter. 

Location: Hybrid: Remote and at 510 Pylon Drive, Raleigh NC 27606

Nyssa is a company that believes in inclusivity, compassion, empathy and respect. We ask that every member participate in the development of our Brand, that we are all representing the brand and our values even outside of work. Nyssa is fostering active and strong communication between members of the team but also with our consumers. This position can shift in scope and expectation, but will only do so with consent of team members and partners. Additional details around Nyssa’s corporate principals are included in our HR materials and will be provided upon hire. 

To apply: Please email a copy of your resume and brief cover letter stating your interest in the position to jobs@nyssacare.com.