POSITION OVERVIEW: The Bilingual/Bicultural Administrative Assistant will support CasaLuz staff with administrative duties.

MAJOR RESPONSIBILITIES:

· Answer Spanish Referral/ Crisis Line and greet clients.

· Update clients with case status.

· Receive and log all incoming mail.

· Serve as office/equipment repair contact

· Order and maintain office supplies.

· Keep filing and clients folders organized.

· Provide referrals to social services as needed

· Serves as the initial contact for all callers to the agency.

· Assist with creating training certificates and event scholarships.

· Assist in coordinating monthly presentations and other programs.

· Schedule office appointments, court appointments, and other clerical duties in coordination with other advocates.

· Performs other duties as assigned.

· Records and Records Management

· Completes client intakes and obtains confidentiality releases.

· Completes a pre- and post-test, satisfaction survey, and at least two follow-up forms on each client per fiscal year

· Documents case notes, gathers evidence and organizes client files.

· Completes a daily spreadsheet of client services

· Updates calendar and records calls daily.

· Submits monthly statistical data from client spreadsheet to the Executive Director.

· Submits appropriate work records and other accounting or personnel records.

EDUCATION AND EXPERIENCE

· High School diploma, some college education preferred, and at least one year of experience working with Hispanic immigrant victims. Must be fluent in both English and Spanish, with a good understanding of the Latino culture.

QUALIFICATIONS

· Ability to communicate verbally and in writing in Spanish and English; effective verbal and written communication skills, functional basic computer skills, and working knowledge of standard office equipment

· Ability to multitask and work well under pressure and adversity.

· Detail-oriented, very organized, meticulous, and dependable.

· Ability to be unbiased and reserve judgment.

· Ability to be a team player with excellent communication skills and outstanding telephone etiquette.

· Ability to empathize yet maintain professional boundaries.

Job Type: Full-time

Pay: $16.50 per hour

Schedule:

• Monday to Friday

Work Location: In person