Front Desk Wellness Associate

***Experience in Chiropractic or Physical Therapy offices professionally or personally required for this position***

The Front Desk is the first impression a patient will have of North Broward Wellness and is the hub of starting off a positive experience and setting up their patient records properly for the doctors and billing department to best accomplish their responsibilities. We are looking for a POSITIVE, HIGH ENERGY, KIND team member to join our office family.

REPORTS TO: Office Manager/ Practice Admin

ESSENTIAL FUNCTIONS:

• Greet patients as they arrive & assist with sign-in and forms.
• Memorize all scripting for front desk.
• Follow all “scheduling rules” for front desk.
• Collect any outstanding paperwork needed from patients.
• Answer phones – respond to questions, schedule appointments, transfer to office, or take messages.
• Collect payment from patients not billed through insurance (credit card, check, or cash).
• Maintain a neat and organized work environment.
• This is a fast-paced environment and your ability to remain calm, composed, and follow policies and procedures is required.
• Maintain patient accounts by obtaining, recording, and updating personal insurance information.
• Update and record payments against packages, audit packages and records for accuracy.
• Follow office opening and closing procedures outlined in the Front Desk Procedures Manual.
• Answer telephone in a professional manner using a designated script.
• Check voicemail, text messaging platform and email addresses regularly throughout the day and respond accordingly.
• Schedule patients (new and returning) based on protocols set-up in the Front Desk Procedure Manual.
• Confirm appointments scheduled.
• Keep the front desk office and equipment clean and ready for use.
• Refilling/restocking supplies
• Maintaining professional relationships with patients and staff.
• Keeping patient care and wellness as your number one priority.
• Taking on additional duties or responsibilities when necessary.
• Assist in any misc. tasks around the office and working as a team.
• Record and complete statistics for the position (Patient visits, show %,
• Other duties as assigned.

Business Hours:

Monday, Wednesday, Friday: 9-1pm, 3-7pm

Tuesday: 3-7pm

Thursday: 3-7pm

Saturday: 9-1pm

Ideal candidate will have a flexible full time schedule

Job Type: Full-time

Start Date: ASAP

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Experience:

• working in a Chiropractic or Physical Therapy office: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person