Position : Coordinator, Digital Systems & IT

Reports to: Senior Manager, IT

Duration: 6 months (Contract)

Compensation: $28 per hour

Summary of Position:

Provide technical support and assistance for various IT and Digital Systems projects.

Duties and Responsibilities

· Establish and maintain effective working relationships with other business and technical staff, users, and vendors.

· Serve as the initial point of contact for technical assistance via ticketing system, phone, e-mail, or in person, providing solutions or escalating issues as needed.

· Coordinate meetings.

· Support application testing for online voting and viewing platforms, identifying and documenting bugs.

· Resolve Office 365 issues, such as email, document collaboration, and other productivity tools, ensuring users can effectively utilize its features.

· Guide employees through troubleshooting steps and document resolutions.

· Collaborate with other IT team members on various projects, including system upgrades, software rollouts, and infrastructure enhancements.

· Manage digital assets by maintaining naming conventions, metadata, and content rights information.

· Offer on-site and remote support for Apple, PC, and other tech equipment, diagnosing and resolving issues with software, networks, and devices.

· Deploy and configure new workstations, mobile devices, printers, and other IT equipment, ensuring proper installation and user setup. 

· Support and troubleshoot conference room technology, including Zoom Rooms, addressing audio/video and connectivity issues during meetings.

Qualifications:

· Bachelor’s Degree

· 2 years’ experience with projects and Information Technology.

· Experience with testing, test script writing and issue tracking.

· Experience generating analytics reporting.

· Experience with Apple and PC hardware, software, and operating systems.

· Familiarity with Office 365 applications and common troubleshooting techniques.

· Experience with conference room technology, particularly supporting Zoom Rooms.

· Proficiency with JIRA.

· Strong problem-solving skills for hardware and software issues.

· Excellent verbal and written communication skills to explain technical concepts to non-technical users.

· Customer-focused with a commitment to high-quality support and service.

· Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.

Additional Requirements:

· Creative, strategic thinker with the ability to adapt and collaborate.

· Strong diplomatic skills for working with multiple parties.

· High sensitivity to the Television Academy’s mission and values.

· Creative and innovative mindset.

· Good judgment and decision-making skills.

· Strong time management skills.

· Results-oriented and self-motivated.

· Ability to work nights and weekends as needed.

· Experience in the television or entertainment digital space is a plus.