Position Title: Project Manager I

Department: Design Center

Group/Division: Project Management

Reports to (Title): Senior Manager, Customer Service

Date: March 2022

Summary

Provide project management expertise for fulfillment of SOLD projects.

Essential Duties/Responsibilities

* Manage project through final phases of fulfillment once project is SOLD.

o Verify production schedule will meet finish dates for staging

o Verify vendor and client product will arrive on time.

* Coordinate staging with Estimator, Setup team, Client Service team and Sellers.

o Serve as primary contact during staging, consolidation, packing and shipping for appropriate internal departments/resources.

* Coordinate schedule for previews, set expectations and support client visits.

* Make independent judgements and decisions regarding project scope change order requests.

* Manage effective verbal, written and in-person communication.

* Reconcile orders prior to shipment, updating SAP as needed including quantities, pricing, and address and ship via information.

* Track project to destination.

Competencies

* Communication: Capability to listen effectively; respond clearly and directly, use vocabulary appropriate to the situation, prepare clear, concise reports and records; able to receive written or oral instructions; skill in using appropriate style, grammar, and tone in informational and formal business communications.

* Organizational Ability: Capability to plan, organize and monitor activities according to priorities; can establish schedules, deadlines or quotas; able to coordinate resources toward fulfillment of desired objectives; can organize work independently or as part of a team; capable of controlling and/or adapting to interruptions, changes, disorder without losing efficiency or composure.

* Decision-Making: Ability to recognize symptoms of problem, gather and analyze information and consider a broad range of issues or factors; can grasp complexities and perceive relationships among problems and issues; able to select the best alternative; skill in making timely, sound decisions even under conditions of risk and uncertainty, known as someone who is sought out by others for advice and solutions.

* Interpersonal Skills: Skill in developing and maintaining smooth, cooperative working relationships with peers, subordinates, and superiors; able to show awareness of, and consideration for, the opinions, and feelings of others; can bring conflicts and disagreements into the open and attempt to resolve them collaboratively.

* Customer Service Focus: Ability to build and maintain productive relationships with all customers; able to anticipate and respond quickly to customers' requests; can ask for and act on customers' feedback regarding service levels and needs; always looks for ways to improve customer service; ability to follow through on commitments made to customers.

* Initiative: Ability to take active ownership for assigned responsibilities, can initiate process and other workflow improvements; self-starting and proactive; skill in looking for and willingly taking on new tasks; ability to adapt quickly to new and changing circumstances.

* Team Building: Skill in blending people into teams when needed; able to build effective teams committed to company goals; able to encourage cooperation and commitment from others; can motivate people to take action.

* Planning: Ability to sets goals; develop strategies and schedules for meeting these goals; can anticipate obstacles and define alternative strategies; able to establish efficient work procedures to meet objectives.

* Commitment to Quality: Able to emphasize the need to deliver quality products and/or services; can define standards for quality and evaluate products, processes and/or services against those standards; able to manage quality.

Preferred Education/Certification

* Four-year degree or equivalent work experience

Minimum Experience

* 1-3 years project management experience in a fast paced, tight deadline production environment.

* 1 year experience with the production, install and dismantle of larger scale exhibits or equivalent scope/scale projects.

* Experience with SAP or other manufacturing (order entry/parts maintenance) software desired.

* Expertise with Microsoft software and SharePoint

Physical Requirements and Working Conditions

* Position is sedentary in nature, with intermittent standing and stooping throughout the day.

8-4:30