Company Description

Your career is an important part of who you are. Waterstone Mortgage is committed to helping our employees make the most of their professional life. Whether your strength is in sales or you enjoy working behind the scenes to help an organization grow, you can find a fulfilling career with our company. Not to mention, you get to help people achieve their home ownership dreams every single day — and that is an awesome feeling.

Waterstone Mortgage is known for its technology and future-focused vision in the residential mortgage industry. But we’re also all about awesome people, and our positive company culture is a huge part of who we are. We don’t just offer great benefits — we go above and beyond to help our employees
grow, learn, and have fun in the process. We offer:

• 15-year history of stability and growth
• Advancement opportunities
• Ongoing training opportunities
• Employee engagement
• Ability to relocate

Our company is made up of more than 600 employees who are passionate about what they do. Along with the usual medical insurance benefits, 401(k) matching, and life insurance, we enjoy outstanding growth opportunities within the company. Professional events, conferences, and trainings are also regular occurrences — meaning we have all the tools we need to thrive in our careers. Plus, our leadership is top‑notch; they’re approachable, provide great mentorship, and are some of the best
mortgage professionals in the industry.

Take charge of your future with a rewarding career at Waterstone Mortgage.

Job Description

SUMMARY:

The Quality Control Manager is responsible for developing and executing the Quality Control Plan. The
Plan includes regularly evaluating and revising the Plan; auditing third party compliance-related vendors in accordance with the Company’s Vendor Review Program. QC Manager will report results to Management.

Individuals in this position shall not engage in loan origination during the course of his/her employment with WMC. Loan origination is defined as (1) taking a residential mortgage loan application; or (2) offering or negotiating terms of a residential mortgage loan for compensation or gain; (3) advertising or communicating to the public that you can perform loan origination services. Please see the Loan Originator Compensation Policy for more details on the definition of loan origination.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and maintain the Quality Control Plan;
• Develop and implement policies and procedures for quality control review;
• Supervise internal and external quality control audits;
• Supervise initial review of quality control audit results, prepare summary of results, disseminate to appropriate staff, and follow up with staff and auditors;
• Assist with staff training as assigned;
• Review and monitor investor overlays to maintain current knowledge of investor requirements;
• Establish and maintain effective working relationships with department managers;
• Perform third party vendor reviews on Compliance-related vendors;
• Work directly with regulators as assigned;
• Refer suspected fraud cases for investigation.
• Assist General Counsel and VP- Compliance as needed;

• Administrative duties such as copying, scanning, preparing mailings, etc
• Maintains a focus on enhancing customer service skills and knowledge
• Act as a liaison between the company and third party auditors

ADDITIONAL DUTIES:

• Complete any additional duties as assigned by management

• Complete regulatory and compliance training, as required.

Assist WMC employees and Departments as needed

SUPERVISORY RESPONSIBILITIES: The Quality Control Manager directs and supervises the activities of Quality Control Specialists which includes training, assigning and prioritizing, coaching, and disciplining.

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Understandingof the regulatory frameworks and the regulatory environment related to the mortgage lending industry or a related field;
• Experience working with regulators such as FDIC, HUD, or similar and/or state regulators;
• Familiarity with existing state and federal laws and regulations and proven ability to learn new state and federal laws and regulations related to the mortgage lending industry;
• Ability to conduct and supervise investigations and interviews using excellent communication skills;
• Ability to summarize and communicate complex information in written and oral formats;
• Ability to maintain confidential and/or privileged information;
• Ability to work individually and within a team;
• Ability to communicate complex information in plain language;
• Strong leadership skills;
• General administrative skills.

EDUCATION and/or EXPERIENCE: A high school diploma or general education degree is required. An
Associate’s degree is preferred as well as a minimum of five years work-related experience within a regulatory environment.

COMPUTER SKILLS: Advanced knowledge of related computer applications such as Microsoft
Office and Adobe is required. NMLS or Questsoft experience is preferred.

LANGUAGE SKILLS: Good grammar and diction are required. Ability to read and comprehend instructions, write correspondence and write memorandums is required. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization is required.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure,
using whole numbers, common fractions, and decimals is required. Ability to compute rate, ratio, and percent in practical situations is required.

CUSTOMER SERVICE SKILLS: Using excellent customer service skills which includes maintaining a good attitude, taking ownership of meeting customer needs, going above and beyond for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers’ time and schedules is required.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists is required. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is required.

CERTIFICATES, LICENSES, REGISTRATIONS: This position does not require Certificates, Licenses or Registrations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Positions at Waterstone Mortgage require the following physical activity: the employee is required to sit for extended periods and to walk; stand; and stoop, kneel or crouch. The employee must occasionally lift and/or move objects up to 20 pounds. The employee must have the ability to view a computer screen and operate a keyboard.

WORK ENVIRONMENT: The work environment characteristics described here are representative
of those an employee encounters while performing the essential functionsof this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a professional office environment where a conservative business dress code is in effect. The noise level in the work environment is usually moderate.

Additional Information

Salary: DOE

Bonus: Yes

Relocation : N/A

Travel: N/A

Car: N/A

Additional Benefit Information:
Full Benefits Package - Full Health Insurance and Matching 401K

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

Job Locations - Pewaukee, WI