2 Jobs
HAR.com (Houston Association of REALTORS) is Hiring a Contact Center Agent Near Bel Air, MD
The Contact Center Agent builds, develops and fosters great member relationships. They answer incoming calls, respond to inquiries, troubleshoot issues/problems, process requested transactions and provide general information. Must be knowledgeable and able to communicate the credit union’s current policies and procedures. They must maintain a professional demeanor/attitude and project such through any communication with the member. Contact center agents will provide members with product terms and features or answers to questions about a service. Contact center agents are scheduled during operating hours, including Saturdays. The individual must have the desire and passion to grow and continually learn in an ever-changing financial and operational environment.
ResponsibilitiesTreat all members in a courteous and professional manner.
Handle incoming and outgoing calls while maintaining member confidentiality.
Generate member interest in the services or products offered and make product recommendations where appropriate.
Provide personalized member service by responding to the needs of the member including but not limited to retrieving check copies, process/order plastic cards, retrieve statement copies, process transfer/payment requests.
Manage and update member databases with important information for each member.
Resolve member conflicts and conduct research as needed.
Process and complete all functions concerning Online Banking, Mobile Banking, SWBC payments and Bill Pay.
Route calls to appropriate resources and complete call logs and notes in a timely manner.
Process returned mail.
Answer questions and inquires from prospective members in order to grow the credit union.
Participate in training opportunities provided to keep job knowledge up to date.
Accomplishes sales and organization mission by completing related results as needed.
Completes other duties as assigned.
QualificationsRequired:One year of experience in a customer service position
Excellent phone skills including verbal communication and listening skills
Ability to multitask and has an attention to detail
Must work well in a team environment
Excellent computer skills
Strong verbal and written communication skills
Preferred: Previous experience in financial institution
Knowledgeable of Fiserv XP2 Core processing system and ancillary application systems
Company DescriptionHAR-CO believes in equal employment opportunity for all individuals without regard to race, color, religion, sex, age, national origin, marital status, physical or mental disability, status as a Vietnam Era veteran, or for any other reason or category protected by Federal, State, or local law. This policy extends to all terms, conditions and privileges of employment and participation in all activities sponsored by HAR-CO.
HAR-CO believes in equal employment opportunity for all individuals without regard to race, color, religion, sex, age, national origin, marital status, physical or mental disability, status as a Vietnam Era veteran, or for any other reason or category protected by Federal, State, or local law. This policy extends to all terms, conditions and privileges of employment and participation in all activities sponsored by HAR-CO.
Job Summary
Full Time
$42k-56k (estimate)
06/02/2024
08/01/2024
The job skills required for Contact Center Agent include Customer Service, Listening, Written Communication, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Agent positions, which can be used as a reference in future career path planning. As a Contact Center Agent, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Agent. You can explore the career advancement for a Contact Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
01/19/2022: Sioux City, IA
Agents are responsible for making outbound calls to set appointments and gather survey data.
03/18/2022: Boise, ID
From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
02/22/2022: Hialeah, FL
Take care of customer's concerns and empathize with what the customer could be experiencing.
02/08/2022: Pueblo, CO
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
04/03/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
02/27/2022: Bergenfield, NJ
To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
02/25/2022: Saginaw, MI
Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
03/10/2022: Asheville, NC
Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
02/05/2022: Dayton, OH
Consistently attend to trainings, listen carefully to quality and coaching.
03/28/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Contact Center Agent.
Similar Jobs
Popular Articles
