Key Responsibilities:

• Subscription Processing:
  • Open and sort incoming mail, identify discrepancies, and scan applications.
  • Capture and return incorrect checks, restrictively endorse checks, and reconcile discrepancies.
• Mail Handling:
  • Inspect, open, sort, and batch subscription mail with corresponding payments.
  • Use a printing adding machine to reconcile daily totals and generate reports.
• Customer Correspondence:
  • Mail W2G tax forms and return checks with issues (e.g., missing signatures, incorrect amounts).
  • Respond to customer inquiries via email and track correspondence.
• Claims/Retailer Payment Counter:
  • Greet customers and process winning tickets and subscription applications.
  • Communicate debts owed, explain W2G forms, write receipts, and photocopy customer IDs.
  • Handle discrepancies in customer identification, generate checks and tax forms, and input data.
  • Organize and file records, call security for investigations, and involve the communications department for big winners.
• Security Case Process:
  • Collaborate with the Security Department and Customer Service Resource Center to review and sign off on damage ticket claims.
  • Research discrepancies and missing documentation.
• Other Duties:
  • Perform additional tasks as assigned.

Requirements:

• Strong attention to detail and accuracy
• Excellent communication skills
• Proficiency in using accounting systems and office equipment
• Ability to handle confidential information responsibly

Experience and Education:

• Previous experience in customer service, finance, or administrative roles preferred
• High school diploma or equivalent required; additional education or certifications a plus