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Member Service Representative
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$35k-42k (estimate)
Full Time 7 Days Ago
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Gotoro - Wjb - Tracking Codes is Hiring a Member Service Representative Near Belvidere, IL

Description:DESCRIPTION:First Community Credit Union (FirstCCU) is a full service credit union. While our pace is fast, we operate with the highest standards of integrity to provide quality products and services to help members save money and achieve financial goals. From first savings accounts, auto and home loans, to retirement accounts, we serve our communities at every financial stage of life. We've grown significantly over the last ten years and we're not slowing down! This means more job openings and promotion opportunities for our staff members. As we continue serving our current member base, we're excited to expand into new communities. MSRs effectively use leads to reach out to prospective members who would benefit from FirstCCU's highly rated financial products and services. Successful MSRs thrive on the desire to help members achieve financial goals, provide quality solutions, and build deep-rooted member relationships. ESSENTIAL DUTIES AND RESPONSIBILITIES:Excellent verbal communication and sales skills are required. Our products are top notch and will easily sell themselves. This is a fast-paced sales focused position involving outbound calling to existing and prospective members with a base wage, highly competitive incentive plan, and uncapped earning potential Establish, grow and maintain positive relationships with members Align products and services that help achieve members' financial goals and those of the credit union Successfully cross sell additional products and services Provide quality customer service to members over the phone and in person Guide members through the lending process from application through disbursement of funds Open new accounts including share drafts, certificates, IRAs, and various club accounts Provide credit counseling and solutions to members who do not qualify for loans Follow the established FirstCCU lending policy Follow state and federal lending laws and regulations Perform other duties and responsibilities as assigned or deemed necessaryWorking Conditions:Normal office working conditions with the absence of disagreeable elements.Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.Requirements:MINIMUM REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:High school graduate or equivalent Minimum two years of previous outside or business-to-business sales experience (excluding retail and inbound sales) Highly motivated and goal driven with proven sales ability Possess a positive, willing and capable attitude Superior customer service skills Strong interpersonal, oral and written communication skills Ability to learn and embrace technology Strong time management and organizational skills Availability to work weekends and extended hours as needed Able to work effectively on a team and independently PREFERRED SKILLS AND/OR EXPERIENCE:Previous experience at a financial institution Knowledge of state and federal lending laws and regulationsPIa1ca8bd24bc8-34600-34728377

Job Summary

JOB TYPE

Full Time

SALARY

$35k-42k (estimate)

POST DATE

07/04/2024

EXPIRATION DATE

07/17/2024

Show more

Gotoro - Wjb - Tracking Codes
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Gotoro - Wjb - Tracking Codes
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Gotoro - Wjb - Tracking Codes
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$50k-73k (estimate)
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The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Member Service Representative job description and responsibilities

Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.

12/18/2021: Huntsville, AL

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

12/31/2021: Gastonia, NC

They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.

01/09/2022: Knoxville, TN

Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.

02/06/2022: Seattle, WA

The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

01/03/2022: Wichita, KS

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Member Service Representative jobs

An associate member service also manages membership application requests and evaluates eligibility.

03/03/2022: Idaho Falls, ID

Building member relationships through quality service experiences.

01/04/2022: Colorado Springs, CO

Process service requests and create authorizations to communicate transportation details to partners.

01/31/2022: Atlanta, GA

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.

02/15/2022: Danbury, CT

Provided great member service that reflected on repeat and referral members.

02/27/2022: Atlantic City, NJ

Step 3: View the best colleges and universities for Member Service Representative.

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