Location: Durham, NC

Status: Full Time, In-Person

The Role:

We are looking for a Field Application Scientist or Engineer who is eager to dive into a variety of projects across the company. This position is ideal for somebody who is proactive, versatile, eager to share their knowledge with others outside the company, and keen to make an immediate impact in a dynamic startup environment. The daily responsibilities find themselves at the intersection of basic biology, microscopy, data analysis, and engineering. Your primary responsibility will be to act as the in-house expert on the usage of the technology as it pertains to our user's workflows in a wet laboratory environment. Furthermore, you will have the opportunity to interact with our internal development team to discuss requested features, improvements to workflows, and attempt in house demonstrations of new protocols to ensure the longevity of our product line as our customers uncover new perspectives thanks to our tools.

The primary users you will support are using our tools in high throughput microscopy settings where parallelized experiments are conducted on human cancer models in 96, and 384 well plates using 2D and 3D cell cultures (organoids).

Responsibilities:

• Customer success: Your day to day involves helping scientists make better use of our technology by helping them troubleshoot their workflows and understanding their pain points surrounding our technology. If something is stopping them from making the most of our technology we want to know why! More often than not, it may be related to a new biology experiment they are trying to execute. You should be comfortable jumping into their science and helping them out of the problem.
• Workflow development: Powered by the knowledge of our customer's common pitfalls using our microscopes, you'll work with the Ramona Engineering Team to develop best practices that we would publish to our website to help all our users learn and optimize their usage of the MCAM and related software.
• System installation and customer demonstrations: When installing a new system with end users, we often provide them with 1-2 days of on-site training. Your acquired expertise of our technology along with knowledge of their biology will enable you to teach them how to make the most of their new microscopes! Your responsibility includes being prepared on both the biology side, and the MCAM's hardware and software to ensure they feel confident in using the system after the installation is over. Likewise, you will be asked to prepare demonstrations for other users that may be interested in learning how the MCAM may accelerate their workflows.
• Technical Documentation: You will assist and write technical documentation that will be used by our customers in your absence to learn how to optimize our tools for their workflows.
• Marketing Material: You will be assisting the marketing team in ensuring the accuracy of the scientific claims in so far as their applicability to our end users.

Ideal Candidate:

• Masters degree in Biological sciences, or biomedical engineering with relevant laboratory experience or 3 years of experience in a similar role.
• PhD in Biological Sciences, Biomedical Engineering or similar is an asset but not required.
• Familiarity with cancer models and cell culture techniques is a must.
• Proficiency in wet laboratory skills.
• Proficiency in image analysis software such as ImageJ, Imaris, Arivis, or Aivia.
• Highly adaptable and able to support users in maximizing the impact of our technology on their science.
• Comfortable with sample preparation and imaging optimization as it pertains to a variety of microscopy imaging setups.
• Exhibits strong organizational, time-management, and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Proactive, with a keen interest in learning about aspects of microscopy and its application to biology workflows.
• Has a positive attitude and thrives in a collaborative startup environment.
• Comfortable working with hands and tools; taking things apart to learn how they work and putting them back together. You may be asked to perform small repairs at the end user site!
• Familiarity with non mammalian animal model protocols is a bonus!
• Comfortable with data analysis tools commonly used in microscopy including Excel, GraphPad, Prism, Python, Matlab.

Why Ramona?

• Competitive salary and benefits, including equity options.
• Opportunity to work in a fast-paced, innovative environment.
• Exposure to various facets of business operations in a growing start-up.
• Professional development opportunities in a supportive setting.

Salary Range:

Full Time position. 

25% travel expected to customer sites within the United States.

Salary Range $60,000-$100,000 based on experience.

Apply Now:

If you're a recent graduate looking for a role where you can make an immediate impact and grow professionally in a dynamic start-up environment, we want to hear from you! Join Ramona and be part of a team that's reshaping the future of scientific research and human health.

Ramona is an equal opportunity employer committed to diversity and inclusion in the workplace.