JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.
Dayforce Code: Hawaii-Specialist2-Sales Development
[Pay Range: $40,000 - $60,000]
PRIMARY RESPONSIBILITIES: Under general direction of the Manager, Sales Development department, execute policies and procedures set forth. Sell, plan, develop, coordinate, and negotiate contracts for new revenue sources. Oversee the total planning, purchasing, set-up, information distribution, etc. of all sales products. Monitor department goals and work flow to obtain optimum efficiency and economy of operations and maximize profits. In addition, be active in the "support services for Japanese companies expanding into Hawaii," which JTB Hawaii Travel LLC has strengthened its efforts.
Percent Time Spent Essential Functions
20%
Research& Marketing
1. Continuous research by public calls for proposals, bidding opportunities, projects, and other initiatives issued by the Japanese and U.S. governments.
2. Consistently research public calls for proposals, bidding opportunities, projects, and other initiatives in which our company can participate by working with JETRO which is our important client.
3. Discover Japanese companies interested in business expansion into Hawaii and initiate contact.
60%
Planning & Operation
Request for Proposals (RFP) - bidding opportunities, projects, and other initiatives issued by the Japanese and U.S. governments. Identify potential opportunities for application and prepare necessary documents such as estimates, proposals, and information lists for submission.
1. Plan, arrange, and manage Events and Promotions tailored to client requirements to ensure the success of the projects secured through contracts.
2. Create implementation plans and implementation reports for events and promotions aligned with client requirements to ensure the success of the projects we have secured through contracts.
3. Contact, consult, and negotiate with business partners to create new revenue sources. Research information related to special products. Respond to inquiries from all clients and provide updated information to related personnel; office staff and/or clients.
4. Have own clients(partners) company assigned, respond to inquiries, resolve their issues and concerns, sale JTB products & services and bring a profit from them to achieve the target company required. Operate the business received from existing clients such as JETRO, Docomo and JCB, together with team members, and aim to expand revenue.
5. To promote our services, update JHI corporate website, new OLIOLI website, JHI web, My Bus web, Superstar, etc. Compile relevant data for research and marketing purpose.
6. Provide promotional services, corporate PR advertising, PR events, planning and creative services to generate business. Aim to handle total coordination of export promotion PR.
10%
Inter-Department
Collaboration
1. Review business partner contracts and rates to ensure that information is correct for annual and seasonal programs with all contracted parties.
2. Update and maintain optional tour/omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections, Japan offices, etc. for publishing of JTB tariff.
3. Update contract information and distribute to relevant departments. Create various tables and codes for products. Collect information (waiver forms, floor plans, etc.).
4. Analyze, support and resolve work problems, respond to and assist staff in resolving work issues.
5. Support services for JTB Japan Group, providing services that can only be provided locally. (Rurubu related services, etc.)
10%
Cross- Departmental Collaboration
1. Communicate with departments to resolve customer claims and complaints. Process charge waiver requests. Periodically meet with contract accounts to negotiate rates and conditions; report problems to upper management.
2. Establish and maintain a viable communication network and good relationships with business partners and Japan offices.
3. Communicate in person, by phone, fax, or e-mail with vendors to verify information; check on quality and complaints. Oversee quality control over all optional tours on all islands, frequently involving actual participation in various optional tours.
4. Coordinate with other departments and divisions in promotion and development of new programs.
5. Coordinate the maintenance of updated and revised information to be distributed to external sources via JTB Hawaii’s websites and commissioned external websites. Coordinate with other departments to collect, correct, and edit the information, and to translate to Japanese/English context, if necessary; upload the data in a timely manner according to established procedure.
6. Collaborate with other divisions/department on events organized by the company (Honolulu Festival, Honolulu Marathon, Goodwill Foundation Golf Tournament, etc.)
Secondary Functions:
1. Process charge waiver requests.
2. Conduct departmental meetings.
3. Assist other departments or sections during peak periods, as required.
4. Assist in coverage in the absence of staff.
5. Pick up and deliver documents, tour brochures, rack cards, etc.
6. Perform other duties, as assigned.
Knowledge, Skills, and Abilities:
1. Bachelor’s degree or equivalent.
2. Possess three (3) to five (5) years’ work experience in travel/hospitality and tour planning industry.
3. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal).
4. Possess strong management skills and ability to enforce Federal, State, and company regulations.
5. Possess excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol.
6. Able to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner.
7. Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs.
8. Possess working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment.
9. Possess basic math skills including usage of 10-key calculator.
10. Possess valid Hawaii driver’s license with clean abstract.
Working Conditions:
Working Hours
1. Normal business hours: 8:00 AM to 5:00 PM, Monday through Friday, weekends and holidays, as deemed necessary.
2. Regular attendance at the workplace is required.
Working Environment
1. Air-conditioned office and/or remote workplace.
2. Work in large, open room with approximately 50-60 employees and multiple computer consoles.
3. Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary, but not limited to noise, dust, fumes and vehicle exhaust.
Equipment Used
1. In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment.
2. May use company car, if authorized, and camera for site inspections.
Physical and Mental Demands
1. Able to solve problems and deal constructively with conflict.
2. Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization.
3. Constant – pulling/lifting/carrying less than 25 pounds, vision;
4. Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing;
5. Occasional - pushing, running, stair climbing, bending, overhead reach;
6. Seldom – twisting, side bending;
7. Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination.
Communication Demands
1. Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites.
2. Not applicable – supervising others, training/giving verbal instructions.
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JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer.