Job Description

Summary

The Service Porter will be responsible in maintaining the dealership’s appearance, assisting with vehicle movement, and delivering exceptional customer service.

Duties and Responsibilities

• Greets all customers entering the service area with a friendly and professional attitude, answers their questions, and directs them to the appropriate person or location.
• Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)
• Move and park vehicles in the dealership premises and to maintain flow of traffic.
• Drives vehicles to and from service lane, service stalls, and parking lot as needed.
• Keep the dealership lot, driveways, and sidewalks clean, organized, and presentable.
• Provide excellent customer service when interacting with customers and directing them to the appropriate personnel.
• Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business.
• Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service.
• Support service departments with various tasks as required (i.e., Replenish vehicle fluids and minor vehicle assistance tasks)
• Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
• Valid driver’s license with a clean driving record
• Physically able to drive and move vehicles
• Strong attention to detail to maintain the dealership’s professional appearance
• Must be authorized to work in the USA
• Must be willing to undergo pre-employment compliance requirements : Drug testing, background check, MVR.

Preferred Experience :

• Previous experience in a similar role or automotive industry is preferred
• Basic knowledge of vehicles is a plus

Compensation (Hourly) :

• $18.00 / hour
• The Porter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of eighteen dollars an hour*
Schedule :
• FULL TIME
• FULL TIME
• 5 days a week / 2 days off
• Sundays off
• Weekend availability required

Benefits :

• Medical, dental, vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines

Last updated : 2024-06-17