We are an inflight catering company that caters exclusively to ultra-high end clients and private aircraft and operates 24/7/365. We are known as the best of the best in this industry. We hold our employees to the same high standards. We are seeking a highly skilled and experienced Flight Operations Coordinator to join our team. As a Flight Operations Coordinator, you play a critical role in ensuring the quality, efficiency, and excellence of our operations regarding inflight catering. The Flight Ops Coordinator oversees the lifespan of an order from when it is placed until it is successfully placed onboard the aircraft. This position requires meticulous attention to detail, strong communication skills, and the ability to work in a fast-paced and dynamic environment.

Responsibilities:

Logistics

• Create, understand and execute delivery routing with critical time management.
• Communicate clearly with contract drivers to ensure routes are accepted and completed correctly. This includes tracking drivers, updating run sheets and verifying the correct packages are picked up on time.
• Monitor deliveries and orders in real-time and react to any scheduling revisions or issues.
• Ensuring drivers routes make sense fiscally and geographically.
• Properly note any changes or communications regarding a delivery within our internal flight cards.

Culinary

• Communicate all orders and revisions to our culinary team in a timely fashion.
• Provide shipping and order information labels for packaging.
• Verify orders are completed accurately and to our best in industry standards.

Finance

• Verify that invoices entered correctly match the latest version of orders.
• Quickly communicate any discrepancies with finance and follow-up on necessary corrections.

Concierge

• You will not need to communicate directly with any clients; however, you will be responsible for keeping information about orders up to date for our concierge team to reference.

Technology

• Heavy use of Microsoft Office 365, including; Microsoft Outlook and Microsoft Teams as well as Excel.
• Utilizing Trello for organization and communication. Will use route scheduling and driver tracking software.

Qualifications & Requirements

• Proficient with Microsoft Outlook and Teams as well as basic knowledge of Excel.
• Trello experience preferred.
• Exceptional attention to detail and a commitment to maintaining the highest standards of quality.
• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Excellent organizational skills.
• Base knowledge of aviation terminology and airline/airport operation.
• A candidate with drive, ambition, and a strong work ethic will thrive in this role.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee assistance program
• On-the-job training
• Opportunities for advancement
• Retirement plan
• Tuition reimbursement

Schedule:

• Day shift
• Evening shift
• Night shift

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Ability to Commute:

• Ravenna, OH 44266 (Required)

Ability to Relocate:

• Ravenna, OH 44266: Relocate before starting work (Required)

Work Location: In person