Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Duties:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information about products, services, and promotions
- Process orders, returns, and exchanges
- Assist customers with product recommendations and upselling opportunities
- Perform data entry tasks to update customer records and track interactions
- Analyze customer feedback and identify areas for improvement in our products or services
- Collaborate with other departments to resolve complex customer issues
- Maintain a high level of product knowledge to effectively address customer inquiries
- Follow company policies and procedures to ensure customer satisfaction

Qualifications:
- Excellent verbal and written communication skills in English (Spanish or other languages are a plus)
- Strong problem-solving skills with the ability to analyze situations and provide effective solutions
- Previous experience in customer service or a related field is preferred
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to work independently as well as part of a team
- Positive attitude and willingness to learn

We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about delivering exceptional customer service and thrive in a dynamic setting, we would love to hear from you.

Note: This job description is intended to provide an overview of the responsibilities and qualifications for this position. It is not exhaustive, and additional duties may be assigned as needed.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Gwynn Oak, MD 21207: Relocate before starting work (Required)

Work Location: In person