Benefits:

• Paid Training
• Flexibility
• Career Advancement Opportunities
• Growing Industry
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Donation matching
• Flexible schedule
• Paid time off

Job Title: Office Manager
Reports To: Franchise Owner
Key Areas of Responsibility:
The Office Manager is an integral part of The Flying Locksmiths Metro West MA, supporting operations in the growth of the company. The Office Manager will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers expectations. The Office Manager must have the ability to work well with leadership and the Service Technicians.
Duties:

• Manages all customer service calls.
• Assures quality customer service.
• Follows through on customer requests.
• Schedules projects, dispatch technicians, and communicates any changes to the schedule to the appropriate service technician as required.
• Assists with the implementation of marketing plans.
• Provides daily support to the Franchise Owner and General Manager.
• Assures all information and administrative paperwork is properly entered into the software program.
• Prepares Work Orders.
• Creates and maintains all customer files as required.
• Completes time sheets daily.
• Sends follow-up emails to potential customers and partners as appropriate.
• Prepares bank deposits.
• Coordinates and documents all communication affecting customers, employees, or suppliers.
• Invoices customers, track payables, and manages accounts receivables.
• Assures that all accounting budgets are balanced.
• Manages office supplies within budget.

Qualifications, Knowledge and Skills Required:

• Minimum of 2 years administrative or office experience (experience in the locksmithing and security solutions industry is ideal).
• Candidates with dispatch experience, or previous office work for a HVAC, electrical, or plumbing companies (skilled commercial/residential service companies) may also be successful in this role.
• Good relationship-building skills with a diverse population including all customers, partners, technicians, and all other company employees.
• Good written, verbal, and phone communication skills.
• Basic organizational, clerical, administrative, planning, and organizational skills
• Ability to manage multiple functions at the same time and maintain good organizational skills.
• Able to work with minimal supervision, both individually and as part of a team.
• Timely and effective responses to the needs of customer inquiries.
• Accounting and budgeting experience is strongly desired.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook.
• Working knowledge of CRM systems such as SalesForce.

Flexible work from home options available.