Job Description

We are Invited.

At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds.

Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life.

So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.

The time has come to build on our traditions and write new chapters. We welcome you to join us.

Invited. Where You Belong.

Job Summary

Sums up your new Role :

Similar responsibilities as Banquet Manager, but more junior role

Reports to Banquet Manager, Banquet Director and / or F&B Director

Day-to-Day

• Develop, and performance manage banquet service personnel in accordance with Club procedures.
• Implement various training programs, including required training and Star Service, to the banquet service personnel in order to maintain a well-trained staff adhering to the Invited service standards to achieve Service Excellence and drive Member satisfaction and retention.
• Make adjustments as changes occur in banquet area
• Communicate with the Private Event Director during the preparation of private functions to ensure there is correct staffing and execution of the event.
• Ensure service of food and beverage to the Members and guests, adhering to the Invited standards of service and excellence.
• Check BEO's and see what functions are occurring during the shift, read daily log and see if there is any additional information that was passed on from the night before.

Check room set-up and make sure it corresponds with the function sheets.

Oversee events / banquets and make sure food is out on time. Communicate with the host, after the event, to ensure that everything met their standards.

Collect payment for the event, completing necessary paperwork according to accounting processes and standards

• Ensure the break down and set up of room utilizing the function book for information.
• Start opening procedures for areas in Banquet department.
• Record in the MOD log, any additional information or tasks that need to be forwarded on to the next shift.
• Provide a Warm Welcome by greeting Members promptly by name.
• Ensure side work is completed, as outlined in Star Service expectations (ie orderly / organized work areas, consistently sanitary work areas, refill / stock containers and supplies, etc.).
• Assist fellow Employees, Members, and guests to ensure delivery of the 3 steps of service Be aware of team members and the environment and participate as a member of the team.
• Notify supervisor of Member / Guest complaints at the time they occur. Rectify, practicing service recovery on any complaints as soon as possible.
• Complete additional duties as assigned.

All the other stuff we do :

Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee to perform a multitude of different functions;

therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you.

Accordingly, you may be expected to perform other tasks as needed or as directed.

Adhere to all the various company, Club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc.

all of which go to make up the essential functions of the job.

• Work as a team.
• Attend Service Training Meetings as requested.
• Conduct ourselves professionally. Work safely and ensure others are too.
• Attend daily line-up and participate as requested.
• Follow Invited and your Club's uniform standards.

About You

• 2 years in Club supervisory or related field in Food & Beverage Industry.
• Completion of STAR Service Training and alcohol (ASAP), CPR Certification preferred, Food Safety Program (FSP) and have completed appropriate conduct training (HFWACT).
• Service STAR Training, Alcohol Management.
• Professional indoor office / Club environment.

Have more questions? Check out ourInvited Jobswebsite to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.

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Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements.

Other duties not listed here may be assigned as necessary.

Last updated : 2024-06-23