Job Description

Join Gemmarie Mitsui Insurance Agency, a reputable insurance provider deeply committed to serving the Seattle, Washington community. At Gemmarie Mitsui, we believe in building strong relationships with our clients, providing them with the security and peace of mind they deserve. As the Administration/Customer Service Representative, you will be at the forefront of our dedication to exceptional customer service.

In this role, your primary responsibility will be to assist clients with their inquiries, policy changes, and general support needs. Your welcoming attitude and problem-solving skills will be crucial in ensuring our clients feel valued and supported throughout their interactions with our agency.

If you are a motivated individual with a passion for assisting others, eager to work in a collaborative and supportive environment with a focus on client satisfaction, Gemmarie Mitsui Insurance Agency is the perfect place for you to grow and thrive. Join us in providing top-notch service and making a positive impact on the lives of our clients.

Benefits

Responsibilities

Client Communication: Engage with clients to address inquiries, resolve issues, and provide support.

Administrative Support: Assist with policy processing, documentation management, and other administrative duties.

Customer Service: Ensure clients receive prompt and courteous service, building trust and loyalty.

Data Entry: Maintain accurate records of client interactions and policy details.

Scheduling: Coordinate appointments and meetings for clients and team members.

Requirements

Organization: Exceptional organizational skills and attention to detail to manage multiple tasks and responsibilities effectively.

Communication: Strong verbal and written communication skills to interact with clients and team members clearly and professionally.

Customer Focus: A genuine desire to provide outstanding service and support to clients, demonstrating empathy and problem-solving abilities.

Team Player: Capable of working collaboratively within a team environment, fostering a positive and inclusive workplace culture.

Professionalism: Maintaining a professional demeanor in all client interactions and representing Gemmarie Mitsui Insurance Agency with integrity and respect.

Insurance Knowledge: Basic understanding of insurance concepts or willingness to learn industry-specific information.